Ethernet Bridge Radios Troubleshooting Hub - EBR AW900xTR System Communications

Topic

Potential Symptoms
  • Unable to communicate through Ethernet Bridge Radios (EBR's)
  • Communication Issues with the display using Ethernet Bridge Radio communication.

Environment

  • Product: Galaxy, Galaxy Pro, GS6, GC6, GP4, GPR, GP3
  • Component: Ethernet Bridge Radios (EBR)
  • Control: Ethernet Bridge Radio Communications

Steps

NOTE: Check for any network equipment or setting changes. (May need to involve IT/Networking personnel)

This troubleshooting article requires the EBRD utility and a functional knowledge of its operation. Please consult the articles below for instruction as needed.

Radio LED Diagnostics

Minimum distance - 20 ft
Maximum height- 20 ft
Mount in direct line of sight
Mount both radios outdoors
Mount radios with antennas vertical and provide free and clear radiation pattern
2021-09-28_11-27-48.jpg

LED Indicator

Power - On Solid has power, Off has no power

RF Receive - Radio Reception is occurring when flashing

RF Transmit - Radio Transmission is occurring when flashing

Ethernet Link - On solid Link, Off No link

Channels 1, 2, 4, 8  16, 32 - Add the numbers lit to determine Channel setting

Link Quality - Basic view of Link Quality between Server and Client Radios

 

Note - For more information regarding Radio Led indicators please reference the EBR Manual, DD1685027. See section 3. Maintenance

  • If there is no communication to server radio, begin at Step 1.
  • If there is no communication between the client and server radio, begin at Step 6.
  • If there is no communication between client radio and display, begin at Step 10.
  • If communication is intermittent, begin at Step 12.

NOTE: Check for any network equipment or setting changes. (May need to involve IT/Networking personnel)


PoE1.jpg
  1. Verify the Green LED on the DC Injector is lit (see illustration above):
  2. Check POE cable connections following: Ethernet Bridge Radios: How to hook up the DC Injector or PoE
  3. Power Cycle the POE Injector.
  4. Locate the Server Radio. Refer to below image. Is the Power LED on?
  5. Verify the ETH Link LED is lit.  This will light up when the radio is able to detect another device such as the network or a computer connected to it.
  6. Locate the Client Radio and verify it has the power LED lit.
  7. Check for any diagnostic LEDs lit on the client radio at the display.
  8. Verify antennas have proper orientation.
  9. Power cycle the display/client radio following: No communication to display, Client radio or controller lock up .
  10.  Verify the Ethernet/power cable connection on the back of the display. Connect cables if they are not connected.
  11. Power cycle the display following: How do I reboot or cycle power to my Message display?
  12. If still unable to communication, it's possible communication is intermittent or there is signal noise in the area.  It's also possible there is another device on the network with the same IP. 

KB ID: DD3071851


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