No communication to display, Client radio or controller lock up

Potential Symptoms

  • Receiving a "Low Signal Strength" error when running Venus Troubleshooter in Venus 1500 Version 4.
  • Venus Control Suite (VCS) shows communication error.
  • Venus 1500 v4 showing "No Response" alert.
  • Venus 1500 v3 will not obtain status and display turns red.
  • Receiving a Venus 1500 alert error "Unable to connect to the display."
  • If using Ethernet Bridge Diagnostics Utility, there is a good connection to server radio, but client radio may not show up.
    • Only detecting server radio.
  • Can ping server radio but unable to ping client radio or display.
  • If looking at server radio diagnostics LEDs, the link quality is poor.
  • No communication to display and if server radio is power cycled, issue is still present.
  • Client radio will ping but unable to ping the sign.
  • Spinning circle on Venus Control Suite dashboard.
  • Venus troubleshooting wizard is only finding the server radio.
  • Venus troubleshooting wizard may find both radios but no connection to the sign.
  • Venus troubleshooting wizard may find both radios and sign but display controller is not connecting.
  • Able to ping the client radio and display but unable to connect to the display controller. 

Environment

  • Product Family: Message Displays
  • Product: Galaxy, GalaxyPro, GS6
  • Component: Ethernet Bridge Client radio, Display Controller
  • Control System: Venus 1500 v3 or v4, Venus Control Suite (VCS)

Cause

  • Client radio or controller lock up.

Resolution

  • Cycle power to the display; Turn power off to the display for 30 seconds (or more), and then power back up.
    • Note: May need to reset or cycle power to server radio again after good signal is showing between radios, if Venus is not yet connecting to the display.
    • Note: Attempt to reset display through Venus Control Suite. (Display-Troubleshooting-Reset Display).

KB ID: DD2527710


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