Field Service Portal

The Field Service Portal is a one-stop shop for announcements, training, contact information, product support documentation, knowledge base articles, and access to GoServicePro for Daktronics Field Service Personnel.


Field Service Support

Daktronics Field Service Personnel can reach the Field Service Support line: 605-697-4907 or 1-866-325-8425

Type of technical support while on site:

Australia Service Partners: 1-800-335-147 (Toll Free)

Chile Service Partners: +56-229-381-488

Mexico Service Partners: 01-800-681-5392

New Zealand Service Partners: 0800-450-418 (Toll Free)

Panama Service Partners: 001-800-205-4394

Peru Service Partners: +51-17086860

United Kingdom Service Partners: 0808-101-2192 (Toll Free)

Other International Service Partners: +1-605-697-4978

Australia Service Partners: 1-800-337-936 (Toll Free)

Mexico Service Partners: 01-800-681-5382

New Zealand Service Partners: 0800-480-350 (Toll Free)

Singapore Service Partners: +800-1302176

United Kingdom Service Partners: 0808-101-2192 (Toll Free)

Other International Service Partners: +1-605-697-4000

   Announcements

Track Parts Prior to Leaving for Site 

As we get into the Holiday season it is imperative to verify where parts are shipping and if they are on-time.  After tracking parts if there are any issues please call Dispatch for direction.  

How to Locate Parts KB

Need Return Service Set up?  Need to order additional parts?

Want to know more about this Exciting new way to set up return service? Click on this FAQ to see a quick 5 minute video and other facts about how to get started! How to request Return Service - FAQ 

 

Click here to get started!   Request Return Service

 

 

Have a New Computer or a New GSP User?

Background

On October 12, 2021, Microsoft Silverlight reached its end of support.  Silverlight is still required for access to GSP, and therefore, still necessary for some activities within Service. 

 

Impact

Current Technicians with pre-existing Silverlight downloaded on their computers should see no change.  There are 2 main people groups that will have an impact however:

  1. New Techs to GSP
  2. Techs that want to help out or have new computers.

Going forward use the link below to install Silverlight.

Install Silverlight

  

RE: GSP Downtime SATURDAY 3/13 from 4-6pm CST

The expected downtime for releases into GSP will be approximately from 4-6pm CST on SATURDAY 3/13.

GoServicePro Service Advisor AND GoServicePro Mobility will all be affected during this timeframe.

It is critical that ALL users complete the clearing of caches in ALL browsers AFTER the code has been put into GSP.

NOTE: please follow the step by step instructions in the sequential order for you to successfully be able to see and utilize the updates and enhancements that have been installed

Ensure that you have the correct boxes checked also when clearing your caches ~ this is critical.

Clear Cache

IF there is any portion of the functionality that is not working correctly, please clear your cache prior to escalating the issue.

Please contact dispatch if you have any questions or concerns.

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Product Support

Product Support

Need help with a specific product? Download documents and drawings, read articles and watch videos to help with installation, operation, and troubleshooting.

View the Support Resources

Knowledge Base

Knowledge Base

Have a product or troubleshooting question? Search our Knowledge Base for information straight from tech support.

View the Knowledge Base

Learning Center

Learning Center

The Learning Center is for Daktronics Service Partners to complete training on Daktronics products. Service Partners, use your GoServicePro User Name and Learning Center Password to log in.

Log in to the Learning Center


Support Video Gallery

Watch our support videos for step-by-step tutorials on troubleshooting, repairing, and installing Daktronics equipment and software. Additional support videos can be found on our Support YouTube Channel.