Field Service Portal

The Field Service Portal is a one stop shop for announcements, training, contact information, product support documentation, knowledge base articles, and access to GoServicePro for Daktronics Field Service Personnel.

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Field Service Support

Daktronics Field Service Personnel can reach the Field Service Support line: 605-697-4907 or 1-866-325-8425

Type of technical support while one site:

Please select your country:

Australia Service Partners: 1-800-335-147 (Toll Free)

Chile Service Partners: +56-229-381-488

Mexico Service Partners: 01-800-681-5392

New Zealand Service Partners: 0800-450-418 (Toll Free)

Panama Service Partners: 001-800-205-4394

Peru Service Partners: +51-17086860

Other International Service Partners: +1-605-697-4978

United Kingdom Service Partners: 0808-101-2192 (Toll Free)

Other International Service Partners: +1-605-697-4978

Please select your country:

Australia Service Partners: 1-800-337-936 (Toll Free)

Other International Service Partners: +1-605-697-4000

Mexico Service Partners: 01-800-681-5382

New Zealand Service Partners: 0800-480-350 (Toll Free)

Other International Service Partners: +1-605-697-4000

Other International Service Partners: +1-605-697-4000

Singapore Service Partners: +800-1302176

United Kingdom Service Partners: 0808-101-2192 (Toll Free)

Other International Service Partners: +1-605-697-4000

Announcements

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<p>​</p><p><span class="ms-rteFontSize-4 ms-rteBackColor-4">*****GoServicePro Down Nov 15<sup>th</sup> after 8pm CST *****</span></p><p> </p><p>On Friday, November 15<sup>th</sup> from 8pm-midnight CST Daktronics will be upgrading our Servers.  GoServicePro (both service advisor and Mobile) will be intermittently affected.  Please close work orders prior to 8pm CST on Friday if possible.  </p>
<p>​Possible UPS Delays -- TRACK PARTS PRIOR TO LEAVING FOR SITE ---8/7/19</p><table width="100%" class="ms-formtable" border="0" cellspacing="0" cellpadding="0" style="margin-top:8px;"><tbody><tr><td width="113" class="ms-formlabel" nowrap="true" valign="top"><h3 class="ms-standardheader"></h3></td><td width="350" class="ms-formbody" valign="top"> <div><div><div class="ExternalClassA589A408E22F49BBA7114586D336019E"><p>​There were mechanical issues with parts going through Kentucky.  Please track parts prior to leaving for site.  If your parts show last scanned in KY please call Dispatch for future instructions.</p></div></div></div></td></tr></tbody></table>
<p>​</p><span class="ms-rteFontSize-4 ms-rteForeColor-8">GoServicePro Downtime for Updates - NEW!</span><p style="text-align:left;"><span aria-hidden="true"><strong>When<span class="ms-rteThemeBackColor-7-2">: </span></strong><span class="ms-rteThemeBackColor-7-2">Thursday July 18th, 9:00 PM - 11:00 PM Central</span></span></p><p style="text-align:left;"><span aria-hidden="true"><strong>What: </strong>GoServicePro System Maintenance and Updates</span></p><p style="text-align:left;"><span aria-hidden="true"><strong>What is affected: </strong>GoServicePro Service Advisor (Desktop) and GoServicePro Mobile will be unavailable during the maintenance window.</span></p><p style="text-align:left;"><span aria-hidden="true"><strong>Changes include: </strong></span></p><p style="text-align:left;"><span aria-hidden="true">New fields on the Technician Instruction Report -- Customer site restrictions and location of issue reported</span></p><p style="text-align:left;"><span aria-hidden="true"><strong>Action items: </strong></span></p><p style="text-align:left;"><span aria-hidden="true">GoServicePro Service Advisor: To ensure you receive the latest functionality and don't experience issues, please clear your cache in all browsers prior to using GoServicePro Service Advisor after the maintenance is complete. See <a href="/FieldServicePortalDocuments/Clear%20Internet%20Explorer%20and%20Silverlight%20Cache.pdf"><span style="text-decoration:underline;"><font color="#0066cc">Clear Browser and Silverlight Cache </font></span></a>for instructions on how to do this.</span></p><p> </p>

Documents


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Site Bin ReviewGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Field Service Return Shipping Methods -- US Techs OnlyGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Scissor Lift Pre-Use Inspection ChecklistGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Aerial Boomlift Pre-Use Inspection ChecklistGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
JotForm Completion GuideGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Part RetractionGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Verisae Mobile Device SetupGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
ServiceChannel Quick Guide for Daktronics Technicians and Service PartnersGP0|#210e154c-e30e-47f6-8ea7-43bd15cd54b5;L0|#0210e154c-e30e-47f6-8ea7-43bd15cd54b5|Training Document;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Galaxy System CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Digital Billboard Maintenance CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670

Product Support

Need help with a specific product? Download documents and drawings, read articles, and watch videos to help with installation, operation, and troubleshooting.

View the Support Resources

Product Support 

Knowledge Base

Have a product or troubleshooting question? Search our Knowledge Base for information straight from tech support.


Product Support 

Learning Center

The Learning Center is for Daktronics Service Partners to complete training on Daktronics products. Service Partners, use your GoServicePro User Name and Learning Center Password to log in.

Log into the Learning Center


Support Video Gallery

Watch our support videos for step-by-step tutorials on troubleshooting, repairing, and installing Daktronics equipment and software. Additional support videos can be found on our Support YouTube Channel.

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