Field Service Portal

The Field Service Portal is a one stop shop for announcements, training, contact information, product support documentation, knowledge base articles, and access to GoServicePro for Daktronics Field Service Personnel.

GoServicePro

Access GoServicePro to manage your Work Orders and parts.

Log In to GoServicePro

GoServicePro Training Resources

UPS Shipping Labels for Field Service

Service Partner Tech UPS Labels  Daktronics Employee UPS Labels

Field Service Support

Daktronics Field Service Personnel can reach the Field Service Support line: 605-697-4907 or 1-866-325-8425

Type of technical support while one site:

Please select your country:

Australia Service Partners: 1-800-335-147 (Toll Free)

Chile Service Partners: +56-229-381-488

Mexico Service Partners: 01-800-681-5392

New Zealand Service Partners: 0800-450-418 (Toll Free)

Panama Service Partners: 001-800-205-4394

Peru Service Partners: +51-17086860

Other International Service Partners: +1-605-697-4978

United Kingdom Service Partners: 0808-101-2192 (Toll Free)

Other International Service Partners: +1-605-697-4978

Please select your country:

Australia Service Partners: 1-800-337-936 (Toll Free)

Other International Service Partners: +1-605-697-4000

Mexico Service Partners: 01-800-681-5382

New Zealand Service Partners: 0800-480-350 (Toll Free)

Other International Service Partners: +1-605-697-4000

Other International Service Partners: +1-605-697-4000

Singapore Service Partners: +800-1302176

United Kingdom Service Partners: 0808-101-2192 (Toll Free)

Other International Service Partners: +1-605-697-4000

Announcements

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<div><div style="text-transform:none;text-indent:0px;letter-spacing:normal;font-family:"segoe ui", system-ui, "apple color emoji", "segoe ui emoji", sans-serif;font-size:14px;font-style:normal;font-weight:400;word-spacing:0px;white-space:normal;box-sizing:border-box;orphans:2;widows:2;"><div data-tid="messageBodyContainer"><div data-tid="messageBodyContent"><div><div><div><p style="margin-bottom:11px;"><span class="ms-rteFontSize-4"><span style="line-height:107%;"><span style="font-family:calibri,sans-serif;"><strong><span class="ms-rteThemeBackColor-6-3 ms-rteFontSize-4">Daktronics change for logging into UPS </span><span class="ms-rteThemeBackColor-6-3 ms-rteFontSize-4">Complete View Returns </span>to create shipping labels, Effective Aug 12, 2020</strong></span></span></span></p><p style="text-align:center;margin-bottom:11px;"><span class="ms-rteFontSize-4 ms-rteBackColor-4"><span style="line-height:107%;"><span style="font-family:calibri,sans-serif;"><strong>FIRST TIME SIGN ON</strong></span></span></span></p><p style="margin-bottom:11px;"><span class="ms-rteBackColor-4 ms-rteFontSize-3"><span style="line-height:107%;"><span style="font-family:calibri,sans-serif;"><strong>***Service Partners*** to activate your account you MUST click on the link in the email you received from OKTA</strong></span></span></span></p><p style="margin-bottom:11px;"><span class="ms-rteBackColor-4 ms-rteFontSize-3"><span style="line-height:107%;"><span style="font-family:calibri,sans-serif;"><strong></strong></span></span></span> </p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:calibri,sans-serif;"><a><span class="ms-rteThemeForeColor-2-0">On Wed, August 12, Daktronics will be implementing mydaktronics.okta.com.  Okta is a tool to coordinate single sign-on for applications you use to do work for Daktronics.  The first application that will use mydaktronics.okta.com will be UPS Complete View Returns.  On Aug 12, the link to UPS labels on </span></a><span style="text-decoration:underline;"><a title="https://www.daktronics.com/en-us/partners/field-service-portal" href="/en-us/partners/field-service-portal" style="color:#6888c9;">Daktronics Field Service Portal</a></span> will change from routing to UPS login page to routing to mydaktronics.okta.com.  You will need to log into mydaktronics.okta.com and select the tile for UPS in order to open UPS Complete View Returns.</span></span></span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:calibri,sans-serif;"><span style="text-decoration:underline;"><a title="https://gm1.geolearning.com/geonext/daktronics/coursesummary.coursecatalog.geo?id=22508053130" href="https://gm1.geolearning.com/geonext/daktronics/coursesummary.coursecatalog.geo?id=22508053130" style="color:#6888c9;">UPS RETURNS PROGRAM FOR U.S. FIELD SERVICE TECHNICIANS</a></span>, training for UPS Complete View Returns and how mydaktronics.okta.com works has been assigned to you in the Learning Center.  A link to the Learning Center can be found on <span style="text-decoration:underline;"><a title="https://www.daktronics.com/en-us/partners/field-service-portal" href="/en-us/partners/field-service-portal" style="color:#6888c9;">Daktronics Field Service Portal</a></span>.   Written instructions for “<span style="text-decoration:underline;"><a title="https://www.daktronics.com/fieldserviceportaldocuments/field%20service%20return%20shipping%20methods%20--%20us%20techs%20only.pdf" href="/FieldServicePortalDocuments/Field%20Service%20Return%20Shipping%20Methods%20--%20US%20Techs%20Only.pdf" style="color:#6888c9;">Field Service Return Shipping Methods --  US Techs Only</a></span>” can be found on the Field Service Portal.  These written instructions include how to log into okta. </span></span></span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:calibri,sans-serif;">If you did not get the assignment or have questions, please contact your Daktronics Regional Service Manager or contact Dispatch using the Field Service Support line, 605-697-4907, option 2.</span></span></span></p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:calibri,sans-serif;"></span></span></span> </p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:calibri,sans-serif;"></span></span></span> </p><p style="margin-bottom:11px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:calibri,sans-serif;">__________________________________________</span></span></span></p></div></div></div></div></div><a data-tid="urlPreviewAnchor"></a></div></div>
<p><strong class="ms-rteFontSize-4 ms-rteThemeBackColor-7-2"> GSP Updates--Downtime Wed, August 19th from 9-10pm CST. </strong></p><p>​Daktronics will be releasing updates to GSP tonight.  After the updates are in and the system is back up, all users will need to <a href="/FieldServicePortalDocuments/Clear%20Internet%20Explorer%20and%20Silverlight%20Cache.pdf"><span style="text-decoration:underline;">Clear Cache</span></a>.</p><p>What technicians will notice:</p>1. Work order description will auto-populate with market<p>2. Mobile: Latest GSA Server 9.1.12 with latest Apple push certificate included in setup </p><p> <span style="font-family:"calibri",sans-serif;font-size:10pt;"><font color="#000000">GSP FSC changes: GoServicePro app has been renamed to GoServicePro Field Service Client. It is available in AppStore and Playstore as "<strong>GoServicePro FSC</strong>" with a new </font></span>icon:</p><p> <img alt="GSP FSC.png" src="https://portal.daktronics.lan/sites/scp/SiteAssets/Lists/Field%20Services%20Announcements/EditForm/GSP%20FSC.png" style="margin:5px;" /></p><p>**<strong>NOTE:  </strong>IOS Phones older than 6s may not receive their text notification of their Work Order. </p><p>They will receive the notification is their app is open as well as their email notification. </p><p> </p><p>After <a href="/FieldServicePortalDocuments/Clear%20Internet%20Explorer%20and%20Silverlight%20Cache.pdf"><span style="text-decoration:underline;">Clearing Cache</span></a>, if you have any questions or problems, contact Dispatch M-Sat 6amCST to 6pm CST by calling the Field Service Support line 605-697-4907, option 2 for Dispatch.</p><p>_____________________________________________</p>
<p><span class="ms-rteFontSize-5 ms-rteBackColor-4">**Reports In GSP are WORKING ***</span></p><p>On 12/5/19 a new release was pushed to GoServicePro allowing the reports to be visible after a work order is closed.  <span class="ms-rteBackColor-5">YOU MUST CLEAR YOUR CACHE after 12/5/19 for the reports to work.</span></p><p> </p><p><a href="/FieldServicePortalDocuments/Clear%20Internet%20Explorer%20and%20Silverlight%20Cache.pdf"><span style="text-decoration:underline;">Clear Cache and Silverlight Cache</span></a></p><p>---------------------------------------------</p>

Documents


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Control Systems Shipping GuidlinesGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Field Service Return Shipping Methods -- US Techs OnlyGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Site Bin ReviewGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Scissor Lift Pre-Use Inspection ChecklistGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Aerial Boomlift Pre-Use Inspection ChecklistGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
JotForm Completion GuideGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Part RetractionGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Verisae Mobile Device SetupGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
ServiceChannel Quick Guide for Daktronics Technicians and Service PartnersGP0|#210e154c-e30e-47f6-8ea7-43bd15cd54b5;L0|#0210e154c-e30e-47f6-8ea7-43bd15cd54b5|Training Document;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Galaxy System CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670

Product Support

Product Support

Need help with a specific product? Download documents and drawings, read articles, and watch videos to help with installation, operation, and troubleshooting.

View the Support Resources

Product Support 

Knowledge Base

Have a product or troubleshooting question? Search our Knowledge Base for information straight from tech support.


Product Support 

Learning Center

The Learning Center is for Daktronics Service Partners to complete training on Daktronics products. Service Partners, use your GoServicePro User Name and Learning Center Password to log in.

Log into the Learning Center


Support Video Gallery

Watch our support videos for step-by-step tutorials on troubleshooting, repairing, and installing Daktronics equipment and software. Additional support videos can be found on our Support YouTube Channel.

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