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The Field Service Portal is a one stop shop for announcements, training, contact information, product support documentation, knowledge base articles, and access to GoServicePro for Daktronics Field Service Personnel.

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<p><span class="ms-rteThemeForeColor-6-0 ms-rteFontSize-4"><strong><span class="ms-rteBackColor-4">***DATE CHANGES***</span> ​Updates to GoServicePro - Work Order Automation</strong></span></p><table width="100%" class="ms-formtable" border="0" cellspacing="0" cellpadding="0" style="margin-top:8px;"><tbody><tr><td width="113" class="ms-formlabel" nowrap="true" valign="top"></td><td width="350" class="ms-formbody" valign="top"> <div><div><div class="ExternalClass47986CD1EBB5496B94DF81163CF59ACC"><p><em class="ms-rteFontSize-2">​Additional Coding and Testing were required resulting in the schedule being pushed back 1 week.  Highlighted dates are the NEW dates</em></p></div></div></div></td></tr></tbody></table><p>We have exciting news to share.  Daktronics has been working with GSP to improve work order creation and how information is communicated in that work order.  </p><p> </p><p>On <span class="ms-rteBackColor-4">March 24th</span> GSP will be down from 9pm to 1am CST to load the updates.  After the updates are live each user will need to Clear Browser and Silverlight Cache before logging into GoServicePro.  Refer to <a href="/FieldServicePortalDocuments/Clear%20Internet%20Explorer%20and%20Silverlight%20Cache.pdf"><span style="text-decoration:underline;">this document</span></a> for instructions on how to clear cache.  This is required for all of the updates made to take effect and work correctly.  If you have problems after completing this step, contact Dispatch using the Field Service Support line at 605/697-4907, option 2.</p><p> </p><p>To prepare for these new changes a Learning Center Course has been assigned to you.  This will need to be completed by <span class="ms-rteBackColor-4">March 25</span><sup class="ms-rteBackColor-4">th</sup>.  This course will take approximately 10-15 minutes to complete.  In addition, please review the following Knowledge base articles; they are also now available on the field service portal training library.</p><p>                <a href="/FieldServicePortalDocuments/GoServicePro%20-%20How%20to%20Prepare%20for%20a%20Work%20Order%20Assigned%20through%20GoServicePro.pdf"><span style="text-decoration:underline;">GoServicePro – How to Prepare for a Work Order</span></a> </p><p>                <a href="/FieldServicePortalDocuments/GoServicePro%20Mobile%20-%20Using%20the%20App.pdf"><span style="text-decoration:underline;">GoServicePro – Using the GoServicePro Mobile App</span></a></p><p>                <a href="/FieldServicePortalDocuments/GoServicePro%20-%20Adding%20and%20Viewing%20an%20Attachment.pdf"><span style="text-decoration:underline;">GoServicePro – Adding and Viewing an Attachment linked to the Work Order</span></a></p><p> </p><p>The enhancements will include three new reports that will provide a one stop shop for the information you will need to complete the work needed onsite.  <span class="ms-rteBackColor-4">Starting Wednesday, </span><span class="ms-rteBackColor-4">March 27</span><sup class="ms-rteBackColor-4">th</sup>, Service Coordinators will be creating work orders that will communicate work assignments via the new reports.  There will be some transition time where work orders created before the 27<sup>th</sup> are working their way through the system.  If you open your work order, go to view the report and it does not have information, you may need to open the audit trail as you have done in the past to find your assignment information.</p><p> </p><p>The three reports:</p><ol style="list-style-type:decimal;"><li><strong>Work Order Request Report</strong></li></ol><ul style="list-style-type:disc;"><li>this report will be sent to the Service Partner Dispatcher to determine the correct resource to assign</li></ul><ol start="2" style="list-style-type:decimal;"><li><strong>WO Technician Report </strong>(available in Service Advisor and Mobile)</li></ol><ul style="list-style-type:disc;"><li>This will be the report both Field Engineers and Service Partner techs will want to use to get their work instructions.  This will be there one stop shop for what needs to be done onsite.</li></ul><ol start="3" style="list-style-type:decimal;"><li><strong>Work Order Detail Report</strong></li></ol><ul style="list-style-type:disc;"><li>Replaces the WO Detail Summary; SP techs need to send this report to their accounting group for billing purposes.</li></ul>
<p><span class="ms-rteFontSize-4 ms-rteForeColor-2">SHIPPING DELAYS --- Please track parts</span></p><table width="100%" class="ms-formtable" border="0" cellspacing="0" cellpadding="0" style="margin-top:8px;"><tbody><tr><td width="113" class="ms-formlabel" nowrap="true" valign="top"><h3 class="ms-standardheader"></h3></td><td width="350" class="ms-formbody" valign="top"> <div><div><div class="ExternalClass0503E2CF4F1746658394E2C7DF6150A3"><p><strong></strong> </p><table width="100%" class="ms-formtable" border="0" cellspacing="0" cellpadding="0" style="margin-top:8px;"><tbody><tr><td width="113" class="ms-formlabel" nowrap="true" valign="top"><h3 class="ms-standardheader"></h3></td><td width="350" class="ms-formbody" valign="top"> <div><div><div class="ExternalClass1D7DC9F9C534456EB8E5998B9BA2CFF2"><p>​It appears that some parts will be delayed today (3/13) as some packages did not get out of Sioux Falls last night.  </p><p> </p><p>Please track parts prior to leaving for site.  Call dispatch if parts show last scanned from Sioux Falls.</p></div></div></div></td></tr></tbody></table></div></div></div></td></tr></tbody></table><p> </p>
<p><span class="ms-rteThemeForeColor-6-0"><span class="ms-rteFontSize-2 ms-rteThemeForeColor-6-0"><strong>As of 1/11/19 9:30am CST:  the Work Order Details Summary is available to all users again.  If you have any GSP issues going forward please contact dispatch.  Thank you!</strong></span></span></p><p> </p>

Documents


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Scissor Lift Pre-Use Inspection ChecklistGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Aerial Boomlift Pre-Use Inspection ChecklistGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
JotForm Completion GuideGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Part RetractionGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Verisae Mobile Device SetupGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
ServiceChannel Quick Guide for Daktronics Technicians and Service PartnersGP0|#210e154c-e30e-47f6-8ea7-43bd15cd54b5;L0|#0210e154c-e30e-47f6-8ea7-43bd15cd54b5|Training Document;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Galaxy System CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Digital Billboard Maintenance CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Service Partner Material FlowGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Service Partner Inventory AuditGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670

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Watch our support videos for step-by-step tutorials on troubleshooting, repairing, and installing Daktronics equipment and software. Additional support videos can be found on our Support YouTube Channel.

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