Field Service Portal
The Field Service Portal is a one-stop shop for announcements, training, contact information, product support documentation, and access to GoServicePro for Daktronics Field Service Personnel. Access GoServicePro to manage your Work Orders and parts.
Field Service Support
Daktronics Field Service Personnel can reach the Field Service Support line: 605-697-4907 or 1-866-325-8425
Type of technical support while on site:
Australia Service Partners: 1-800-335-147 (Toll Free)
Chile Service Partners: +56-229-381-488
Mexico Service Partners: 01-800-681-5392
New Zealand Service Partners: 0800-450-418 (Toll Free)
Panama Service Partners: 001-800-205-4394
Peru Service Partners: +51-17086860
United Kingdom Service Partners: 0808-101-2192 (Toll Free)
Other International Service Partners: +1-605-697-4978
Australia Service Partners: 1-800-337-936 (Toll Free)
Mexico Service Partners: 01-800-681-5382
New Zealand Service Partners: 0800-480-350 (Toll Free)
Singapore Service Partners: +800-1302176
United Kingdom Service Partners: 0808-101-2192 (Toll Free)
Other International Service Partners: +1-605-697-4000
Announcements
Have a New Computer or a New GSP User?
To Access GSP tech must have Silverlight installed on their computer -- click orange button below to download silverlight. Silverlight can no longer be downloaded Online.
Tech must also enable Internet Explorer mode in Microsoft Edge. Instructions on how to enable these steps can be found in How To Access GSP Using Microsoft Edge
Background
On October 12, 2021, Microsoft Silverlight reached its end of support. Silverlight is still required for access to GSP, and therefore, still necessary for some activities within Service.
Impact
Current Technicians with pre-existing Silverlight downloaded on their computers should see no change. There are 2 main people groups that will have an impact however:
- New Techs to GSP
- Techs that want to help out or have new computers.
Going forward use the link below to install Silverlight.
Reminder -- Service calls for Walmart/Sam's
When going on a service call for Walmart or Sam's, tech must follow the instructions in their work order to check in/out of the Service Channel app and submit pictures within Service Channel. Failure to do this could result in non payment.
Need Return Service Set up? Need to order additional parts?
Want to know more about this Exciting new way to set up return service? Click on this FAQ to see a quick 5 minute video and other facts about how to get started! How to request Return Service - FAQ
Click here to get started! Request Return Service
Click Here to Submit a Part Transaction Issue: Part Issue Form
Fill out the either form and save yourself a call. Form is sent directly to dispatch to be processed.
Click Here to call off Lift online: Lift Call off/Extension
*** New*** How to Access GSP Using Microsoft Edge and Silverlight
How to Request Return Service - FAQ
Field Service Return Shipping Methods - US Techs Only
ServiceChannel Quick Guide for Daktronics Technicians and Service Partners
Control Systems Shipping Guidelines
Save Field Service Portal Link to Favorites
Add Field Service Portal to Bookmarks - iPhone
Add Field Service Portal to Bookmarks - Android
Aerial Boomlift Pre-Use Inspection Checklist
Scissor Lift Pre-Use Inspection Checklist
DP-06611; Daktronics Construction Site Safety Handbook
DD4658902; Daktronics Risk Assessment
DD3128171; Daktronics Rescue Plan Checklist
DD3128162; Daktronics Rescue Action Plan
DD4773787; US Guidance for COVID19 Illness or Exposure
Service Partner Inventory Audit
Product Support
Need help with a specific product? Download documents and drawings, read articles and watch videos to help with installation, operation, and troubleshooting.
Knowledge Base
Have a product or troubleshooting question? Search our Knowledge Base for information straight from tech support.
Learning Center
The Learning Center is for Daktronics Service Partners to complete training on Daktronics products. Service Partners, use your GoServicePro User Name and Learning Center Password to log in.
Support Video Gallery
Watch our support videos for step-by-step tutorials on troubleshooting, repairing, and installing Daktronics equipment and software. Additional support videos can be found on our Support YouTube Channel.