Field Service Portal

The Field Service Portal is a one stop shop for announcements, training, contact information, product support documentation, knowledge base articles, and access to GoServicePro for Daktronics Field Service Personnel.

GoServicePro

Access GoServicePro to manage your Work Orders and parts.

Log In to GoServicePro

GoServicePro Training Resources

UPS Shipping Labels for Field Service

Access Shipping Labels

Field Service Support

Daktronics Field Service Personnel can reach the Field Service Support line: 605-697-4907 or 1-866-325-8425

Type of technical support while one site:

Please select your country:

Australia Service Partners: 1-800-335-147 (Toll Free)

Chile Service Partners: +56-229-381-488

Mexico Service Partners: 01-800-681-5392

New Zealand Service Partners: 0800-450-418 (Toll Free)

Panama Service Partners: 001-800-205-4394

Peru Service Partners: +51-17086860

Other International Service Partners: +1-605-697-4978

United Kingdom Service Partners: 0808-101-2192 (Toll Free)

Other International Service Partners: +1-605-697-4978

Please select your country:

Australia Service Partners: 1-800-337-936 (Toll Free)

Other International Service Partners: +1-605-697-4000

Mexico Service Partners: 01-800-681-5382

New Zealand Service Partners: 0800-480-350 (Toll Free)

Other International Service Partners: +1-605-697-4000

Other International Service Partners: +1-605-697-4000

Singapore Service Partners: +800-1302176

United Kingdom Service Partners: 0808-101-2192 (Toll Free)

Other International Service Partners: +1-605-697-4000

Announcements

 {blank} ‭[1]‬

 

 

<p>​</p><span class="ms-rteFontSize-4 ms-rteForeColor-8">GoServicePro Downtime for Updates - NEW!</span><p style="text-align:left;"><span aria-hidden="true"><strong>When<span class="ms-rteThemeBackColor-7-2">: </span></strong><span class="ms-rteThemeBackColor-7-2">Thursday July 18th, 9:00 PM - 11:00 PM Central</span></span></p><p style="text-align:left;"><span aria-hidden="true"><strong>What: </strong>GoServicePro System Maintenance and Updates</span></p><p style="text-align:left;"><span aria-hidden="true"><strong>What is affected: </strong>GoServicePro Service Advisor (Desktop) and GoServicePro Mobile will be unavailable during the maintenance window.</span></p><p style="text-align:left;"><span aria-hidden="true"><strong>Changes include: </strong></span></p><p style="text-align:left;"><span aria-hidden="true">New fields on the Technician Instruction Report -- Customer site restrictions and location of issue reported</span></p><p style="text-align:left;"><span aria-hidden="true"><strong>Action items: </strong></span></p><p style="text-align:left;"><span aria-hidden="true">GoServicePro Service Advisor: To ensure you receive the latest functionality and don't experience issues, please clear your cache in all browsers prior to using GoServicePro Service Advisor after the maintenance is complete. See <a href="/FieldServicePortalDocuments/Clear%20Internet%20Explorer%20and%20Silverlight%20Cache.pdf"><span style="text-decoration:underline;"><font color="#0066cc">Clear Browser and Silverlight Cache </font></span></a>for instructions on how to do this.</span></p><p> </p>
<p><span class="ms-rteBackColor-5 ms-rteThemeForeColor-6-0 ms-rteFontSize-4">​GSP Update - Clear Cache 7/1</span></p><p><span class="ms-rteThemeForeColor-6-0 ms-rteFontSize-3 ms-rteThemeBackColor-1-0">There were updates to Daktronics servers over the weekend.  Please follow the <a href="https://ipt-ccx-01.daktronics.lan:8445/desktop/container/?locale=en_US#trbrowser"><span class="ms-rteThemeBackColor-1-0" style="text-decoration:underline;"><strong>Clear Internet Explorer and Silver Light Procedure --SPs</strong></span></a> .</span></p><p><span class="ms-rteThemeForeColor-6-0 ms-rteFontSize-3 ms-rteThemeBackColor-1-0">If you continue to have any issues with GSP please call into dispatch.  </span></p><p><span class="ms-rteBackColor-5 ms-rteThemeForeColor-6-0 ms-rteFontSize-4"></span> </p><p> </p><p> </p>
<p>​</p><p><span class="ms-rteFontSize-4 ms-rteBackColor-4">REMINDER – Check your WO Tech Instruction Report BEFORE calling Dispatch</span></p><p> </p><p><span class="ms-rteForeColor-2">Three Common Calls Dispatch takes that can be found on your WO Tech Instruction Report</span></p><ol><li><strong class="ms-rteBackColor-4">Lift information</strong> – this is in the Additional Work Order Instructions-<br><br><strong>            </strong>delivery time<br><br>            size of lift<br><br>            Lift provider<br><br>NOTE: call dispatch if lift is late or you have an issue with the lift</li><li><strong class="ms-rteBackColor-4">Parts Information</strong> – where are they shipping and when will they be delivered?  The WO Tech instructions report shows the ship method and ship address of each part.  In addition you receive a tracking email from UPS that is sent to the employee email address onfile once parts ship.  Parts can also be tracked in GSP by following the <a href="/FieldServicePortalDocuments/GoServicePro%20-%20Locate%20Parts%20Shipment%20Information.pdf"><span style="text-decoration:underline;"><strong>Locating Parts <span class="ms-rteThemeBackColor-1-0">Shipment Information in GoServicePro Process</span></strong></span></a><span class="ms-rteThemeBackColor-1-0">.  </span></li><li><strong><span class="ms-rteBackColor-4">Attachments</span> – </strong>requesting that the dispatcher email them the attachment because they can't access it from their app.  If you are unable to pull the attachment up on your app please pull up on your laptop.  Taking your laptop to site is standard practice per the E&P.  The purpose of adding attachments to the work order is to get the information in system and eliminate emails.<strong>  </strong><br><br><a href="/FieldServicePortalDocuments/GoServicePro%20-%20Adding%20and%20Viewing%20an%20Attachment.pdf"><span style="text-decoration:underline;"><strong>Adding and Viewing an Attachment linked to the Work Order in GoServicePro Process</strong></span></a><strong> </strong></li></ol><p><strong class="ms-rteBackColor-5">These and other Topics can be found in the <a href="/FieldServicePortalDocuments/GoServicePro%20-%20How%20to%20Prepare%20for%20a%20Work%20Order%20Assigned%20through%20GoServicePro.pdf" style="text-decoration:underline;">How to Prepare for a Work Order Process</a></strong></p>

Documents


Clear Search

 {blank} ‭[2]‬

 

 

Site Bin ReviewGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Field Service Return Shipping Methods -- US Techs OnlyGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Scissor Lift Pre-Use Inspection ChecklistGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Aerial Boomlift Pre-Use Inspection ChecklistGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
JotForm Completion GuideGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Part RetractionGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Verisae Mobile Device SetupGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
ServiceChannel Quick Guide for Daktronics Technicians and Service PartnersGP0|#210e154c-e30e-47f6-8ea7-43bd15cd54b5;L0|#0210e154c-e30e-47f6-8ea7-43bd15cd54b5|Training Document;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Galaxy System CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Digital Billboard Maintenance CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670

Product Support

Need help with a specific product? Download documents and drawings, read articles, and watch videos to help with installation, operation, and troubleshooting.

View the Support Resources

Product Support 

Knowledge Base

Have a product or troubleshooting question? Search our Knowledge Base for information straight from tech support.


Product Support 

Learning Center

The Learning Center is for Daktronics Service Partners to complete training on Daktronics products. Service Partners, use your GoServicePro User Name and Learning Center Password to log in.

Log into the Learning Center


Support Video Gallery

Watch our support videos for step-by-step tutorials on troubleshooting, repairing, and installing Daktronics equipment and software. Additional support videos can be found on our Support YouTube Channel.

 {blank} ‭[3]‬