Field Service Portal

​The flow will also show less fields if the appointment is a service call or proactive service. Installations will still show the same number of fields.​

​Fields:​

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What You Need to Do:

• The App will periodically sync in the background. But there may be a need to force the app to sync with the server. See below for ways to sync and their usage.​

  • “Pull to refresh” – Done by swiping down from top to bottom while in the app.​

    • This will refresh the data that is shown on the current screen.​

    • Similar to other modern apps out there.​

    • How often:​

      • Suggested to do when opening app to ensure the data is updated.​

• Full Data Sync – In the app settings​

  • Click on Profile – Gear Icon – Data Sync – “Sync”​

  • This forces a sync of all data such as App Data, Flows, Service Appointments, etc.​

    • How often:​

      • Typically only needed if asked to use during troubleshooting. But there are specific times where we itmay be a good idea to do this.​

      • If you haven’t worked in the app for over a week​

      • If you are expecting to be in a location with poor cell reception​

New Support Number for the Field Service Mobile App (FSMA) 

New Number: 605-275-1044