Field Service Portal

The Field Service Portal is a one stop shop for announcements, training, contact information, product support documentation, knowledge base articles, and access to GoServicePro for Daktronics Field Service Personnel.


Access GoServicePro to manage your Work Orders and parts.

Log In to GoServicePro

GoServicePro Training Resources

UPS Shipping Labels for Field Service

Access Shipping Labels

Field Service Support

Daktronics Field Service Personnel can reach the Field Service Support line: 605-697-4907 or 1-866-325-8425

Type of technical support while one site:

Please select your country:

Australia Service Partners: 1-800-335-147 (Toll Free)

Chile Service Partners: +56-229-381-488

Mexico Service Partners: 01-800-681-5392

New Zealand Service Partners: 0800-450-418 (Toll Free)

Panama Service Partners: 001-800-205-4394

Peru Service Partners: +51-17086860

Other International Service Partners: +1-605-697-4978

United Kingdom Service Partners: 0808-101-2192 (Toll Free)

Other International Service Partners: +1-605-697-4978

Please select your country:

Australia Service Partners: 1-800-337-936 (Toll Free)

Other International Service Partners: +1-605-697-4000

Mexico Service Partners: 01-800-681-5382

New Zealand Service Partners: 0800-480-350 (Toll Free)

Other International Service Partners: +1-605-697-4000

Other International Service Partners: +1-605-697-4000

Singapore Service Partners: +800-1302176

United Kingdom Service Partners: 0808-101-2192 (Toll Free)

Other International Service Partners: +1-605-697-4000


 {blank} ‭[1]‬



<p>​Daktronics will be releasing updates to GSP tonight.  After the updates are in and the system is back up, all users will need to <a href="/FieldServicePortalDocuments/Clear%20Internet%20Explorer%20and%20Silverlight%20Cache.pdf"><span style="text-decoration:underline;">Clear Cache</span></a>.</p><p>What technicians will notice:</p><p>- Spelling and formating fixes for the Work Order Techinician Report</p><p> </p><p>After <a href="/FieldServicePortalDocuments/Clear%20Internet%20Explorer%20and%20Silverlight%20Cache.pdf"><span style="text-decoration:underline;">Clearing Cache</span></a>, if you have any questions or problems, contact Dispatch M-Sat 6amCST to 6pm CST by calling the Field Service Support line 605-697-4907, option 2 for Dispatch.</p>
<p><span class="ms-rteFontSize-5 ms-rteBackColor-4">**Reports In GSP are WORKING ***</span></p><p>On 12/5/19 a new release was pushed to GoServicePro allowing the reports to be visible after a work order is closed.  <span class="ms-rteBackColor-5">YOU MUST CLEAR YOUR CACHE after 12/5/19 for the reports to work.</span></p><p> </p><p><a href="/FieldServicePortalDocuments/Clear%20Internet%20Explorer%20and%20Silverlight%20Cache.pdf"><span style="text-decoration:underline;">Clear Cache and Silverlight Cache</span></a></p><p>---------------------------------------------</p>
<p><span class="ms-rteFontSize-5"><span class="ms-rteBackColor-4 ms-rteFontSize-5">*****GSP DOWN Tuesday NOVEMBER 26th 9PM CST****** </span>​</span></p><p> </p><p><strong>A release of GoServicePro Service Advisor code will occur tonight, Tuesday November 26th at 9pm.</strong></p><p>GoServicePro Service Advisor and GoServicePro Mobility will all be affected during this timeframe.</p><p> </p><p><span class="ms-rteForeColor-2 ms-rteBackColor-4 ms-rteFontSize-4">It is critical that ALL u<span class="ms-rteFontSize-3"></span>sers complete the clearing of caches in ALL browsers AFTER the code has been put into GSP. </span></p><p>NOTE:  please follow the step by step instructions in the sequential order for you to successfully be able to see and utilize the updates and enhancements that have been installed</p><p>Ensure that you have the correct boxes checked also when clearing your caches ~ this is critical. </p><p><a href="/FieldServicePortalDocuments/Clear%20Internet%20Explorer%20and%20Silverlight%20Cache.pdf"><span style="text-decoration:underline;">C</span><span style="text-decoration:underline;">lear Cache</span><span style="text-decoration:underline;"> and Silverlight Cache</span></a></p><p> </p><p><strong>Items that will impact FIELD SERVICE -- </strong></p><p>UPS Complete View Returns Project updates: </p><p><span class="ms-rteBackColor-5">TECH WILL NO LONGER BE REQUIRED TO ENTER A WAYBILL NUMBER or SHIP TO METHOD; THIS WILL NO LONGER SHOW ON THE REMOVE TRANSACTION AND RETURN TRANSACTIONS.</span></p><p> </p>


Clear Search

 {blank} ‭[2]‬



Site Bin ReviewGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Field Service Return Shipping Methods -- US Techs OnlyGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Scissor Lift Pre-Use Inspection ChecklistGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Aerial Boomlift Pre-Use Inspection ChecklistGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
JotForm Completion GuideGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Part RetractionGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Verisae Mobile Device SetupGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
ServiceChannel Quick Guide for Daktronics Technicians and Service PartnersGP0|#210e154c-e30e-47f6-8ea7-43bd15cd54b5;L0|#0210e154c-e30e-47f6-8ea7-43bd15cd54b5|Training Document;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Galaxy System CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Digital Billboard Maintenance CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670

Product Support

Need help with a specific product? Download documents and drawings, read articles, and watch videos to help with installation, operation, and troubleshooting.

View the Support Resources

Product Support 

Knowledge Base

Have a product or troubleshooting question? Search our Knowledge Base for information straight from tech support.

Product Support 

Learning Center

The Learning Center is for Daktronics Service Partners to complete training on Daktronics products. Service Partners, use your GoServicePro User Name and Learning Center Password to log in.

Log into the Learning Center

Support Video Gallery

Watch our support videos for step-by-step tutorials on troubleshooting, repairing, and installing Daktronics equipment and software. Additional support videos can be found on our Support YouTube Channel.

 {blank} ‭[3]‬