Field Service Portal

The Field Service Portal is a one-stop shop for announcements, training, contact information, product support documentation, and access to MySupport for Daktronics Field Service Personnel.

Field Service Support

In the United States & Canada Outside the US & Canada

Daktronics Field Service Personnel can reach the Field Service Support line: 605-697-4907 or 1-866-325-8425

Type of technical support while on site:

NOC Monitored/Billboard technical support Live Events/High Complexity technical support

Australia Service Partners: 1-800-335-147 (Toll Free)

Chile Service Partners: +56-229-381-488

Mexico Service Partners: 01-800-681-5392

New Zealand Service Partners: 0800-450-418 (Toll Free)

Panama Service Partners: 001-800-205-4394

Peru Service Partners: +51-17086860

United Kingdom Service Partners: 0808-101-2192 (Toll Free)

Other International Service Partners: +1-605-697-4978

Australia Service Partners: 1-800-337-936 (Toll Free)

Mexico Service Partners: 01-800-681-5382

New Zealand Service Partners: 0800-480-350 (Toll Free)

Singapore Service Partners: +800-1302176

United Kingdom Service Partners: 0808-101-2192 (Toll Free)

Other International Service Partners: +1-605-697-4000

Announcements

Daktronics is LIVE in Salesforce!

We are working hard to get all your service appointments scheduled to you. If you do not have a service appointment yet please continue to use the downtime close out form below.

The form is to be used to record close out information so you can easily close out your service appointment when it is created after we are Live in the new system.

- - - - downtime form

If you have general questions, please use this form to submit them or reach out to your Regional Service Manager (RSM).

ATTENTION ALL TECHS--It's TIME to log into Salesforce Field Service Mobile App!

Field Service Mobile App is now available. Please login to ensure a positive experience and no interruptions in service for GO LIVE DATE of May 5th

Follow these instructions to download the Mobile App. You’ve successfully logged in if your end page looks like this!

FSMA Instructions for Android Users

FSMA Instructions for iOS User

LOGGIN ISSUES?

Reminder -- Service calls for Walmart/Sam's

When going on a service call for Walmart or Sam's, tech must follow the instructions in their work order to check in/out of the Service Channel app and submit pictures within Service Channel. Failure to do this could result in non payment.

Click Here to Submit a Part Transaction Issue: Part Issue Form

Fill out the either form and save yourself a call. Form is sent directly to dispatch to be processed.

Click Here to call off Lift online: Lift Call off/Extension

Documents

How to Track Parts in UPS

Field Service Return Shipping Methods - US Techs Only

ServiceChannel Quick Guide for Daktronics Technicians and Service Partners

Control Systems Shipping Guidelines

JotForm Completion Guide

Save Field Service Portal Link to Favorites

Add Field Service Portal to Bookmarks - iPhone

Add Field Service Portal to Bookmarks - Android

Aerial Boomlift Pre-Use Inspection Checklist

Scissor Lift Pre-Use Inspection Checklist

DP-06611; Daktronics Construction Site Safety Handbook

DD4658902; Daktronics Risk Assessment

DD3128171; Daktronics Rescue Plan Checklist

DD3128162; Daktronics Rescue Action Plan

DD4773787; US Guidance for COVID19 Illness or Exposure

FSMA Instructions for Android Users

FSMA Instructions for iOS Users

Verisae Mobile Device Setup

Part Return Toe Tags

Product Support

Need help with a specific product? Download documents and drawings, read articles and watch videos to help with installation, operation, and troubleshooting.

View the Support Resources

Knowledge Base

Have a product or troubleshooting question? Search our Knowledge Base for information straight from tech support.

View the Knowledge Base

Learning Center

The Learning Center is for Daktronics Service Partners to complete training on Daktronics products. Service Partners, use your GoServicePro User Name and Learning Center Password to log in.

Support Video Gallery

Watch our support videos for step-by-step tutorials on troubleshooting, repairing, and installing Daktronics equipment and software. Additional support videos can be found on our Support YouTube Channel.