Field Service Portal

Install Service: Faster Part Orders & Labor Requests – Start Date 8/19/26

To help keep installation projects moving, new quick actions have been added for Install Service appointments.

REMINDER: When Ordering Parts you must also include the shipping address along with part number and quantity.

• Order Parts Immediately

  • Technicians can request parts as soon as they determine they are needed.

    • Only replacements for broken parts should be ordered via this new flow. If you are missing or adding parts, then contact your Project Manager or Project Coordinator.

  • This helps reduce delays and keeps projects on schedule.

  • Applies to Install cases only.

• Request Additional Labor

  • A new quick action is available to request additional labor for install work.

  • This request will no longer be part of the closeout process.

  • Applies to Install cases only.

• Lift Call Off

  • Reminder to also utilize the quick action to call off your lift when it is no longer needed.

  • This ensures the lift can be called off in a timely manner and reduce extra unnecessary costs.

• Changes to the Service Appointment Closeout flow

  • Reassessing what information is critical to the Service Appointment and the status of the installation.

  • Adding a step to confirm that any Parts and/or Labor has been requested.

New Support Number for the Field Service Mobile App (FSMA) 

New Number: 605-275-1044

Have a problem with your FSMA app?

Trouble entering timestamps? Can't find your tracking #? Unable to transact parts? 

• Step 1 - review Salesforce Field Service Mobile App: Escalation & Troubleshooting

• Step 2 - unable to resolve call the IT Help Desk at 605-275-1044

For more information refer to the email sent out on 3/3/26.

How to Track Parts in UPS

Field Service Return Shipping Methods - US Techs Only

Sams/Walmart - Using the IVR System

Sams/Walmart - Service Channel Quick Guide

Sams/Walmart - Checking in and Out ServiceChannel Mobile

Walmart Installation Verification Checklist (FL-5000)

Control Systems Shipping Guidelines

JotForm Completion Guide

Save Field Service Portal Link to Favorites

Add Field Service Portal to Bookmarks - iPhone

Add Field Service Portal to Bookmarks - Android

Aerial Boomlift Pre-Use Inspection Checklist

Scissor Lift Pre-Use Inspection Checklist

DP-06611; Daktronics Construction Site Safety Handbook

DD4658902; Daktronics Risk Assessment

DD3128171; Daktronics Rescue Plan Checklist

DD3128162; Daktronics Rescue Action Plan

DD4773787; US Guidance for COVID19 Illness or Exposure

FSMA Instructions for Android Users

FSMA Instructions for iOS Users

Verisae Mobile Device Setup

Part Return Toe Tags