Field Service Portal

The Field Service Portal is a one stop shop for announcements, training, contact information, product support documentation, knowledge base articles, and access to GoServicePro for Daktronics Field Service Personnel.


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<p>​</p><table width="100%" class="ms-formtable" border="0" cellspacing="0" cellpadding="0" style="margin-top:8px;"><tbody><tr><td width="113" class="ms-formlabel" nowrap="true" valign="top"><h3 class="ms-standardheader" dir="rtl" style="text-align:right;"></h3></td><td width="350" class="ms-formbody" valign="top" dir="ltr" style="text-align:center;"><p> <span class="ms-rteFontSize-5 ms-rteBackColor-5">Changes to ARS Labels -- Introducing UPS Complete View Returns </span></p></td></tr></tbody></table><font size="3"><strong>UPS ARS labels are being discontinued, technicians will create their own shipping labels to return parts to Daktronics using UPS Complete View Returns.<br><br></strong>To prepare for this change all US BASED technicians, FS Leads, and RSMs will receive an email on <span class="ms-rteBackColor-4">WED 5/15/19 from the</span><span class="ms-rteBackColor-4"> Learning Center </span>assigning the course "NEW UPS RETURNS PROGRAM FOR U.S. FIELD SERVICE TECHNICIANS".  You will find Instructions to log into and take the course in this e-mail.<br><br>Please complete this course by end of day on May 21, 2019.  Starting May 22</font><sup><font size="2">nd</font></sup><font size="3"> your Daktronics Regional Service Manager will be following up with you and/or your service manager if you have not completed this course.<br>  <br> After successfully completing the course you will receive an e-mail from <span style="text-decoration:underline;"></span> with instructions for how to change your password so you can log in and start creating shipping labels.  Please discard all ARS labels after completing the Learning Center Course and begin using the new process.  </font><p> </p><p><span style="font-family:"segoe ui","segoe",tahoma,helvetica,arial,sans-serif;"><span style="font-size:11pt;"><font color="#000000">If you have questions or problems creating shipping labels, contact Daktronics Dispatch at 605-697-4907, option 2.  </font></span></span></p>
<p>​<strong class="ms-rteFontSize-5 ms-rteBackColor-7">Know your Case # - Phone System Changes</strong></p><p>Phone System changes to improve the user experience for techs assigned Daktronics work orders who need tech support are in the works! </p><p>Starting May 16th, you will be prompted and <span style="text-decoration:underline;"><strong>required</strong></span> to enter your case number when contacting Technical Support.  </p><p>By entering your case number the phone system will queue up the case on Technical Supports screen allowing them to start helping you right away.  This will save you and us time.</p><p> </p><p>Before calling in, did you know Daktronics provides knowledge base articles, videos and work instructions on the <a href="/en-us/partners/field-service-portal"><span style="text-decoration:underline;">Daktronics Field Service Portal</span></a>.  Log into the Learning Center and then pick <a href=""><span style="text-decoration:underline;">this link</span></a> to learn even more about find knowledge.  </p><p> </p><p>Help us serve our customers better.  Knowledge is Power and Time is Money. </p>
<p><span class="ms-rteFontSize-4 ms-rteThemeBackColor-7-3"><strong>​GoServicePro UPDATE 4/17/19 </strong></span></p><p>A release of GoServicePro Service Advisor code will occur tonight <strong>Wednesday April 17</strong><strong><sup>th</sup></strong><strong> 9 pm. </strong> </p><p>GoServicePro Service Advisor, Amdocs Thick Client, S2, Customer Search, GoServicePro Mobility, GoServicePro Web, and MySupport will all be affected during this timeframe.</p><p> </p><p>It is critical that ALL users complete the clearing of caches in ALL browsers. </p><p><span style="text-decoration:underline;"><a href="/FieldServicePortalDocuments/Clear%20Internet%20Explorer%20and%20Silverlight%20Cache.pdf">Comprehensive (Last-Resort) Clear Cache</a></span></p><p>The process must be followed in this sequential order for you to successfully be able to see and utilize the updates and enhancements that have been installed.   </p><p>Ensure that you have the correct boxes checked when clearing your caches as well ~ this is critical. </p>


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Field Service Return Shipping Methods -- US Techs OnlyGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Scissor Lift Pre-Use Inspection ChecklistGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Aerial Boomlift Pre-Use Inspection ChecklistGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
JotForm Completion GuideGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Part RetractionGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Verisae Mobile Device SetupGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
ServiceChannel Quick Guide for Daktronics Technicians and Service PartnersGP0|#210e154c-e30e-47f6-8ea7-43bd15cd54b5;L0|#0210e154c-e30e-47f6-8ea7-43bd15cd54b5|Training Document;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Galaxy System CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Digital Billboard Maintenance CheckGP0|#a06fccab-e579-4081-a7f7-bbdd5451e0b1;L0|#0a06fccab-e579-4081-a7f7-bbdd5451e0b1|Work Instructions;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670
Daktronics Service Partner Material FlowGP0|#6d16bbc5-7e87-456c-b203-644ecfcbeb04;L0|#06d16bbc5-7e87-456c-b203-644ecfcbeb04|Best Practice;GTSet|#7fbdec1d-2d4a-489f-8e4c-d906b3f35670

Product Support

Product Support

Need help with a specific product? Download documents and drawings, read articles, and watch videos to help with installation, operation, and troubleshooting.

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Knowledge Base

Have a product or troubleshooting question? Search our Knowledge Base for information straight from tech support.

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Learning Center

The Learning Center is for Daktronics Service Partners to complete training on Daktronics products. Service Partners, use your GoServicePro User Name and Learning Center Password to log in.

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Support Video Gallery

Watch our support videos for step-by-step tutorials on troubleshooting, repairing, and installing Daktronics equipment and software. Additional support videos can be found on our Support YouTube Channel.

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