Ethernet Bridge Radios: No power to server radio; POE failure or damage

Potential Symptoms

  • Server radio has no power. No LED lights lit on the server radio.
  • DCI (DC Injector) disconnected because of physical damage.
  • DCI  has no power light even though the transformer is plugged into known good outlet.
  • DCI has no power and missing the power cord.
  • Power cord is frayed.
  • Unable to communicate to the display.
  • Network Connections/LAN show "Network Cable Unplugged".
  • POE injector LED flashes.

Environment

  • Product: Galaxy, GalaxyPro, AF-3200, AF-3220, AF-3400, AF-3500, AF-3550, AF-3700, GPR (Revolution), GS6, GC6, GP3, GP4, DVX, DVNMC
  • Component: Ethernet Bridge Radios (EBRs), DC Injector or PoE (Power over Ethernet)
  • Control System: Venus 1500 v3 or v4, Visiconn, Venus Control Suite (VCS)

Cause

  • The PoE (DCI) box has failed or is damaged.

Resolution

KB ID: DD2154044


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