Salesforce Field Service Mobile App: Escalation & Troubleshooting
Topic
This process is completed by Field Service using the Field Service Mobile App (FSMA).
This article reviews the resolutions of common errors Field Service may see when logging into the UAT Full server, and Service Partners logging into the Production server for Salesforce Field Service Mobile App.
Environment
- Product: Salesforce Field Service Mobile App
- Components: Mobile Device, Apple, Android
Steps
See the links below to access KBs for troubleshooting with Service Partners and Daktronics Technicians.
Installation and Configuration
Service Partner Field Service Mobile App Set Up Process for Android
Service Partner Field Service Mobile App Set Up Process for iOS
Field Engineers Logging into Production - iOS
Field Engineers Logging into Production - Android
Field Engineers Logging into UAT FULL - iOS & Android
Field Service Mobile App Operations
FSMA: Locating Part Shipment Information
FSMA: Requesting a Repair & Return
FSMA: Returns Using UPS Complete View Returns -- US Techs Only
FSMA: Closing Out a Service Appointment Complete
FSMA: Closing Out a Service Appointment Cannot Complete
FSMA: Confirming Timestamps and Logging Lunch Breaks in the Service Appointment Closeout Process
FSMA: Calling into the Technical Help Desk
FSMA: How to Verify the Serviceability of Parts
FSMA: Creating & Modifying Resource Absences
FSMA: Entering Site Details in Salesforce
Troubleshooting
FSMA: Entering Travel Home Complete Timestamp on Behalf of the Technician
FSMA: Arrival Home Time Error; Reset Travel Home Complete Step - ANDROID ONLY
KB ID: 000029773
DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.
DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.