Salesforce Field Service Mobile App: Escalation & Troubleshooting
Topic
This process is completed by Field Service using the Field Service Mobile App (FSMA).
This article reviews the resolutions of common errors Field Service may see when logging into the UAT Full server, and Service Partners logging into the Production server for Salesforce Field Service Mobile App.
Environment
- Product: Salesforce Field Service Mobile App
- Components: Mobile Device, Apple, Android
Steps
See the links below to access KBs for troubleshooting with Service Partners and Daktronics Technicians.
Installation and Configuration
Service Partner Field Service Mobile App Set Up Process for Android
Service Partner Field Service Mobile App Set Up Process for iOS
Field Engineers Logging into Production - iOS
Field Engineers Logging into Production - Android
Field Engineers Logging into UAT FULL - iOS & Android
Field Service Mobile App Operations
FSMA: Locating Part Shipment Information
FSMA: Requesting a Repair & Return
FSMA: Returns Using UPS Complete View Returns -- US Techs Only
FSMA: Closing Out a Service Appointment Complete
FSMA: Closing Out a Service Appointment Cannot Complete
FSMA: Confirming Timestamps and Logging Lunch Breaks in the Service Appointment Closeout Process
FSMA: Calling into the Technical Help Desk
FSMA: How to Verify the Serviceability of Parts
FSMA: Creating & Modifying Resource Absences
FSMA: Entering Site Details in Salesforce
Troubleshooting
FSMA: Entering Travel Home Complete Timestamp on Behalf of the Technician
FSMA: Arrival Home Time Error; Reset Travel Home Complete Step - ANDROID ONLY
MySupport for Service Partners
How to Create a Service Report using MySupport for Service Partners
KB ID: 000029773
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