Salesforce Field Service Mobile App: Escalation & Troubleshooting

Topic

This process is completed by Field Service using the Field Service Mobile App (FSMA).

 

This article reviews the resolutions of common errors Field Service and Service Partners may see when logging into the Salesforce Field Service Mobile App and completing the Standard Operating Procedures of On-Site Service.

Environment

  • Product: Salesforce Field Service Mobile App
  • Components: Mobile Device, Apple, Android

Steps

See the links below to access KBs for troubleshooting with Service Partners and Daktronics Technicians.

Installation and Configuration

Service Partner Field Service Mobile App Set Up Process for Android

Service Partner Field Service Mobile App Set Up Process for iOS

Service Partners FAQ

 

Field Engineers Logging into Production - iOS

Field Engineers Logging into Production - Android

Field Engineers Logging into UAT FULL - iOS & Android

Field Engineers UAT Full FAQ

 

Field Service Mobile App Operations

FSMA: Transacting Parts

FSMA: Filling Out a Part Return Toe Tag

FSMA: Locating Part Shipment Information

FSMA: Requesting a Repair & Return

FSMA: Ordering Parts With Return Service

FSMA: Ordering/Replenishing Spare Parts

FSMA: Returns Using UPS Complete View Returns -- US Techs Only

FSMA: Closing Out a Service Appointment Complete

FSMA: Closing Out a Service Appointment Cannot Complete

FSMA: Confirming Timestamps and Logging Lunch Breaks in the Service Appointment Closeout Process

FSMA: Travel Home Complete

FSMA: Using Work Plans

FSMA: How to Verify the Serviceability of Parts

FSMA: Creating & Modifying Resource Absences

FSMA: Entering Site Details in Salesforce

FSMA: Viewing Transaction Details in Salesforce

FSMA: How to Log Notes

 

 

Troubleshooting

FSMA: Calling into the Technical Help Desk

FSMA: Entering Travel Home Complete Timestamp on Behalf of the Technician

FSMA: How to Reset Cache

FSMA: Arrival Home Time Error; Reset Travel Home Complete Step - ANDROID ONLY

FSMA: User Frozen by Salesforce due to suspicious activity involving anonymizing proxy VPN application from a mobile device

FSMA: Offline Considerations in the Field Service Mobile App

FSMA: Submitting an ITSC

 

MySupport for Service Partners

How to Create a Service Report using MySupport for Service Partners

KB ID: 000029773

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