FSMA: Confirming Timestamps and Logging Lunch Breaks in the Service Appointment Closeout Process

Topic

This process is completed by Field Engineers and Service Partners using the Field Service Mobile App.

 

This article covers the steps for confirming timestamps and logging lunch breaks during the Service Appointment Closeout process.

Environment

  • Field Service Mobile App installed on Android or iOS compatible device
  • Login credentials for Salesforce Field Service Mobile App

Steps

Steps to Confirm Timestamps and Log Lunch Breaks:

 

1.  Open the Service Appointment in the app, slide up to see the Action tab, and click on Service Appointment Closeout.

 

2.  Provide essential information pertaining to the Service Appointment. You will then be asked to confirm your Enroute timestamp (when you left for the site) and your On-site Arrival Time timestamp (when you arrived onsite).

3.  If you took a lunch break, toggle the switch at the bottom of the screen.

4.  Tap Next.

5.  Enter the start time of your lunch break.

6.  Enter the duration of the lunch break.

7.  Tap Next.

 

8.  You will now be able to preview all time entries:

Note: If you are not closing your Service Appointment in real-time or when the service was actually completed, your Actual End Time will not be accurate, but not to be alarmed. 

The Actual End Time you see is the timestamp of you completing the Service Appointment Closeout step. Moving on to the Travel Home Complete step will allow you to modify the Actual End Time. 

 

Tags:  FSMA, Salesforce, Application, Mobility, Android, iOS, iPhone, iPad, smartphone, smart phone, tablet, Timestamp

 

Application: Field Service Mobile Application

KB ID: 000029822

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.