FSMA: How to Reset Cache

Topic

This process is completed by Field Engineers and Service Partner Technicians using Field Service Mobile App

 

The article reviews the process of clearing cached metadata for the iPhone and Android

Environment

Apple:

  • Minimum requirements are as follows:

    • Operating System: iOS 17.0 or later.
    • Supported Devices:
      • iPhone: XS, XS Max, 11, 11 Pro, 11 Pro Max, 12 Mini, 12, 12 Pro, 12 Pro Max, 13 Mini, 13, 13 Pro, 13 Pro Max, 14, 14 Plus, 14 Pro, 14 Pro Max, SE 3rd generation and later.
      • iPad: 10th generation and later, iPad Air 4 and later, iPad Mini 6 and later, iPad Pro 2nd generation and later.

Android:

Minimum requirements are as follows:

    • Operating System: Android 10.0 or later.
    • Memory: At least 4 GB of RAM is required, but 6 GB is recommended for optimal performance. Devices with 8 GB of RAM are recommended if you need to prime more than 20,000 records for offline use.
    • Google Play Services: Version 18.0.0 or later.
    • Android WebView: Version 90.0 or later.
    • Wi-Fi or cellular network connection (3G or faster) for the app to communicate with Salesforce.
    • GPS capabilities.

Steps

With the Field Service Mobile App open, tap on your Profile icon in the bottom righthand cornerUntitled picture.png Machine generated alternative text:9:07 f Scheduled and Dispatched Looking good. There's nothing scheduled for today. Schedule Actions Notifications PI Otile Tap on the gear icon to navigate to your account settingsUntitled picture.png Machine generated alternative text:9:06 Profile Sean Scioneaux Field Service RESOURCE ABSENCES No resource absences set Schedule Actions Notifications Profile
Untitled picture.png Machine generated alternative text:9:06 Profile Sean Scioneaux Field Service RESOURCE ABSENCES No resource absences set Schedule Actions Notifications Profile Locate the Advanced Settings and tap to accessUntitled picture.png Machine generated alternative text:9:07 f Data Sync Settings 00 Permissions Settings Location Settings Advanced Settings About Like our app? Report an Issue Manage Account You are logged in as 22527@daktronics.com.uatfull Schedule Actions Notifications Profile Untitled picture.png Machine generated alternative text:12:29 @ • O A UPLOAD ERROR • VIEW Settings Data Sync Location Settings About Version v254.2.29 Manage Account You are logged in as 23814@daktronics.com Provide Feedback Advanced Settings Schedule Actions Notifications 42% Profile Untitled picture.png Untitled picture.png
Untitled picture.png Machine generated alternative text:9:07 f Data Sync Settings 00 Permissions Settings Location Settings Advanced Settings About Like our app? Report an Issue Manage Account You are logged in as 22527@daktronics.com.uatfull Schedule Actions Notifications Profile Choosing 'Clear Cached Metadata' will initiate clearing of cached metadataUntitled picture.png Machine generated alternative text:9:07 f Advanced Settings Clear Cached Metadata Flow Refresh Button Enable Debug Logs Lightning Debug Logging preferred Email App Email App Lightning Web Components Lightning Developer Console Schedule Actions Notifications Profile Untitled picture.png Machine generated alternative text:12:29 @ • A UPLOAD ERROR • VIEW Advanced Settings Flow Refresh Button Test admin changes to flow using a refresh button Lightning Debug Logging Send debug logs for Lightning related issues Clear Cached Metadata Clear locally stored metadata Lightning Developer Console Schedule Actions Notifications 42% Profile Untitled picture.png Machine generated alternative text:12:29 @ • O A UPLOAD ERROR • VIEW Settings Data Sync Location Settings About Version v254.2.29 Manage Account You are logged in as 23814@daktronics.com Provide Feedback Advanced Settings Schedule Actions Notifications 42% Profile Untitled picture.png Untitled picture.png
Untitled picture.png Machine generated alternative text:9:07 f Advanced Settings Clear Cached Metadata Flow Refresh Button Enable Debug Logs Lightning Debug Logging preferred Email App Email App Lightning Web Components Lightning Developer Console Schedule Actions Notifications Profile Tapping 'Ok' will finalize the steps required to complete this taskUntitled picture.png Machine generated alternative text:9207 Advanced Settings Clear Cached Metadata Flow Refresh Button Enable Debug Logs Lightning Debug Logging preferred Email Apm Email A Clear Cached Metadata? This action can't be undone and requires a stable network connection. The app syncs after the cache is Lightr)) Lightnil Schedule cleared. Cancel Actions Notifications OK Profile Please close the Field Service Mobile App for the reset to fully take placeNote: Confirm the FSMA is not running in the background Untitled picture Untitled picture.png Machine generated alternative text:12:29 @ • A UPLOAD ERROR • VIEW Advanced Settings Flow Refresh Button Test admin changes to flow using a refresh button Lightning Debug Logging Send debug logs for Lightning related issues Clear Cached Metadata Clear locally stored metadata Lightning Developer Console Schedule Actions Notifications 42% Profile Untitled picture Untitled picture.png Untitled picture.png Untitled picture.png Machine generated alternative text:12:30 @ • A UPLOAD ERROR VIEW Advanced Settings Flow Refresh Button Test admin changes to flow using a refresh button Lightning Debug Logging Send debug logs for Lightning related issues Clear Cached Metadata Clear locally stored metadata Lightning Developer Console Clear Cached Metadata? This action cannot be undone and requires a stable internet connection. 941% Schedule Cancel 5 Actions Notifications Clear Profile Untitled picture.png Untitled picture.png
Untitled picture Tags:  FSMA, Application, Mobility, iOS, iPhone, iPad, smartphone, smart phone, tablet, Reset, Cache, SettingsUntitled picture Untitled picture.png Untitled picture.png

KB ID: 000029903

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