FSMA: Ordering Parts With Return Service

Topic

This process is completed by Field Engineers and Service Partners using Field Service Mobile App (FSMA).

 

This article reviews the steps to extend the Work Order by having a new Service Appointment created to return to site with parts required to complete the Work. 

 

This process will begin by indicating the Service Appointment is incomplete in the Service Appointment Closeout process. The Incomplete status will notify Dispatch that there is further work to be done before this Service Appointment can be closed.

Environment

  • Product: Mobile Device
  • Component: Apple iOS or Android OS
  • Control System: Salesforce Field Service Mobile App

Steps

  1. Is the work complete? - Choose No.

     

     

     

  2. Does Return Service Require a Technician returning to site - Choose Yes.

     

     

    3. Provide External Notes.

     

     

    4. Provide Internal Notes

     

     

    5. What is Needed to complete the work?

     

     

     

     

    6. What is the reason for return service & when?

     

     

    7. Is an NCT Needed? - Identifying your needs for the return service, you will make your selection here for an NCT to be included in this request.

     

     

    8. Is a Lift Needed? - Identifying your needs for the return service, you will make your selection here for a lift to be included in this request.

     

     

    9. Are Parts Needed? - Choose Yes.

     

     

    10. List all parts & quantities.

     

    Continue to complete all further steps to successfully close this Service Appointment Cannot Complete for your request to processed and scheduled for return service, with shipping parts to either your ADL or directly to site.

     

KB ID: 000030956

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.