Daktronics Service & Support
Proactive. Prompt. Personable.
Proactive
We’re always prepared – We anticipate your needs before they even arise. You can rely on us to handle issues swiftly and efficiently, reducing downtime and enhancing your overall experience.
Prompt
One call, we handle all – A single call to our company is all it takes to meet your needs, saving you time and effort while ensuring a seamless experience.
Personable
Personalized just for you – We take pride in understanding you as a customer. Our dedicated representatives are well-versed in your equipment and case history, and prioritize your needs and preferences. We deliver personalized service and care whenever you call.
Proactive
We're Always Prepared
We take a proactive approach to ensure your displays perform their best by placing an emphasis on building high-quality, reliable digital displays.
Proactively Test Every LED
Daktronics provides end-to-end high-quality testing on components based on decades of experience around the world. This far exceeds typical compliance requirements, which often fall short of customer expectations. In addition to extensive lab testing, our systems are supported by robust warranties ensuring reliability and peace of mind.
Display Diagnostics
Our Pro Link system provides diagnostics by monitoring and troubleshooting display issues in real-time. Disruptions are quickly identified and resolved, keeping your displays running smoothly.
Pre-Season & Event Checks
We believe it’s important to ensure smooth operations by conducting thorough checks before and during use. We test all display systems and control equipment to identify and resolve any issues, guaranteeing optimal performance for your needs.
Module & Signal Redundancy
If one signal path fails, the redundant path takes over, preventing any disruption in the display. This redundancy guarantees that the message remains visible and the display functions properly, even in the event of a component failure or accident.
Easy, Online Support
The MySupport customer portal offers a proactive service experience by giving users real-time access to support resources, updates, and self-service tools—before issues arise.
90%
An overwhelming 90% of customers report being highly satisfied with the speed at which their issues are diagnosed and resolved. We want you to have the ease of only having to call one company when issues arise.
24/7
We also offer various support methods, including a dedicated MySupport portal as well as online tutorials, videos, a comprehensive knowledge base, and product manuals.
90%
You can rely on the fact that 90% of U.S. customers are within 2 hours of onsite support. With team members strategically located around the globe, we have expert staff ready to assist—no matter where you are.
Tailored Service Agreements
Your custom agreements ensure your display system is always running optimally by covering parts, remote support, on-site labor, and other additional services. With a service agreement that fits your needs, you can enjoy peace of mind knowing any issues will be promptly addressed with minimized downtime, protecting your investment.
We’re in Your Community
Daktronics team members are active participants in your community and are genuinely invested in the success of your digital displays. We don't just install and service displays – we take pride in our work and products. We are prepared and ready to provide service.