Troubleshooting Hub: Players are Online, No Content on LCD Digital Signage
Topic
Environment
- Product Family: LCD Digital Signage
- Products: LCD
- Component: DMP-812X, DWP
- Control System: Venus Control Suite (VCS)
Steps
- Check playlist is correctly created. Refer to How do I create a playlist in Venus Control Suite?
- If the playlist is created and correct, skip ahead to Step 3.
- If you need to create or check playlist, proceed to Step 2.
- Check below steps to ensure playlist is correct
- If no playlist is created, proceed to Venus Control Suite(VCS), No content showing up on the display, No playlist created or incomplete settings .
- If playlist has been created, but no files have been added, proceed to Content in Venus Control Suite doesn't appear on sign or in the dashboard, No playlist files added .
- If date was listed in past, proceed to Display blank; playlist date is expired .
- If playlist was set to play outside of the desired time frame, proceed to Content from new playlist will not show up on the display, playlist created incorrectly .
- If display is not linked, proceed to Playlist not appearing on sign after being scheduled, Display not associated .
- If you have confirmed that the playlist is created and correct, proceed to Step 3
- Check that Scheduling Mode is turned on. Refer to How do I turn on/off Schedule/Event Mode in Venus Control Suite?
- If Scheduling Mode is turned off, resolve as per Content Studio scheduled content is not playing correctly from Venus Control Suite (VCS), schedule mode is turned off within VCS .
- If Scheduling Mode is on, proceed to Step 4.
- Check that Animated Content is activated.
- If Animated Content is not activated, resolve as per Content presentations(Scrolling text, Animations, Videos)are not playing on the sign; Animated content is turned off
- If Animated Content is on, proceed to Step 5.
- Check that hours of operation are set correctly. Refer to How to check/change Hours of Operation on display in Venus Control Suite. .
- If hours of operation are correct, proceed to Step 6.
- If hours of operation are set incorrectly, resolve as per How to check/change Hours of Operation on display in Venus Control Suite.
- Check that the formatting of media content/web compositor content is correct. Refer to What are the supported file types, formats and requirements, specifications for animations and videos in Venus Control Suite?
- If formatting is correct, proceed to Step 7.
- If formatting is incorrect, reference Content will not play on sign; Issue with the graphic element
- If the version of Venus Control Suite includes Sales, has a sale been made to the display?
- If no sale has been made, resolve per Display blank and showing "No Content Playing" in Venus Control Suite, No current sales
KB ID: 000027155
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