Daktronics

Venus presentations that include scrolling text, animations, videos are not playing on the sign; Animated content is turned off

Potential Symptoms

  • Presentations made with Content Studio or Web Presentation and scheduled within VCS are not playing on the display for animated content.
  • Scrolling text messages not playing.
  • Countdown not counting down on display.
  • Content does not show on Dashboard preview when scheduled to play.
  • Content with multiple slides or with custom duration won't play and gives an alert: "Presentations with a duration or videos will only play on Displays that allow Animated Content."

884076_11-18-2016 11-33-16 AM.png

Environment

  • Product:
  • Component: Scheduling
  • Control System: Venus Control Suite (VCS)

🛠️Account administrators have access to change the display's settings.

Cause

  • Animated Content turned off in VCS but is required to be turned on for presentations to play.

Resolution

Enable via the Venus Displays app.  

Follow: Venus Displays: How do I update displays code compliance?

Schedule mode options are under the Code Compliance tab. 

 

Legacy method: turn on Animated Content in VCS.
  1. Click on the "Displays" tab on the left-hand menu in VCS.
  2. Select the appropriate display.
  3. Click on the "Scheduling" tab in the display menu on the left.
  4. Under "Animated Content," select "On."
  5. Click the "Save" button up top.

AnimatedContent.jpg 

     

     If Animated Content needs to remain disabled or turned off due to municipality ordinances, see the following:

    KB ID: DD3350997

    DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

    DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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