Unable to view webcam in Venus Control Suite (VCS), incorrect configuration in VCS

Potential Symptoms

  • Customer can not view the webcam in Venus Control Suite (VCS) Dashboard.
  • Webcam window only shows "attempting to load the image".

Environment

  • Product Family: Billboard, Message Displays, Software
  • Product: GS6, GC6, GP4, DB-4100, DB-4200, DB-5000, DB-6000, DB-6400
  • Component: Webcam
  • Control System: Venus Control Suite - Hosted     

Cause

  • The webcam address link or IP could be incorrect.
  • The webcam type could be incorrect.

Resolution

  1. In VCS, on the left side panel tiles, click on "Displays".
  2. Click on the display that needs the camera changed.
  3. On the Display Information screen, select the Web Cams tab on the left side.
  4. On the Web Cams screen, click the gear icon next to the webcam.
  5. In the Webcam settings, enter the correct information.
  6. Click Done.
  7. Click Save on the Display Information screen.

KB ID: DD3313399


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