Venus Control Suite: Ethernet-Based Communication- Troubleshooting Hub

Topic

Troubleshooting Venus Control Suite: Ethernet-Based Communication

Environment

Products: GS6, GC6, GP4, GP3, GPC, AF-3500, AF-3550, AF-3700, AF-3400, AF-3220, AF-3200
Component: M-Bridge
Control System: Venus Control Suite (VCS)

Steps

Determine communication method used and proceed to matching communication method below.

Ethernet Radio

If you cannot physically access the display, contact Daktronics for further troubleshooting/Service Call.
Is the sign connected to the network and been power cycled?
- If No, connect to network and cycle power as per FTFU, communication error; Display powered up prior to connection to network .
- If Yes or if the issue does not resolve, proceed to Step 3.
Check if personal computer (PC) has Ethernet Bridge Radio (EBR) Diagnostics. Follow Ethernet Bridge Radios: How do I get the Diagnostic (EBRD) Utility? to install Diagnostics if needed.
Confirm that PC is direct connected to network.
Open EBR Diagnostics and check if full signal is showing from PC to sign as per Ethernet Bridge Radios: How to use the EBR Diagnostic Utility.
- If No, go to Ethernet Bridge Radios Troubleshooting Hub - EBR AW900xTR System Communications and begin troubleshooting the radios
- If Yes, proceed to Step 6.
Are ports 443 and 80 open?
- If No, open port 443 and 80 to venus.daktronics.com for display as per Venus Diagnostics: "Communication Error!" in Venus Control Suite, Network blocking communication to venus.daktronics.com. .
- If ports are open and the issue is not resolved, contact Daktronics for further troubleshooting/Service Call.

Ethernet Fiber

If you cannot physically access the display, contact Daktronics for further troubleshooting/Service Call.
Has the display been power cycled?
- If No, power cycle display as per Unable to connect to display with Venus or webconfig, sign is playing messages .
- If Yes or if the issue does not resolve after power cycling, proceed to Step 3.
Has the media converter been power cycled?
- If No, cycle power to the media converter as per Galaxy display using fiber Ethernet is unable to communicate, media converter lock up .
- If Yes, or if issue does not resolve, proceed to Step 4.
Is the display connected to the network?
- If not, connect display to network as per Galaxy, No fiber Ethernet communication; Ethernet cable unplugged .
- If so, or if issue does not resolve, proceed to Step 5.
Are any lights lit on media converter?
- If No, proceed to Step 6.
- If Yes, contact Daktronics for further troubleshooting/Service Call or proceed to Troubleshooting A-2826 Transition Networks converter: Ethernet fiber communication system for media converter troubleshooting.
Is the media converter plugged into a known working outlet?
- If No, plug into working outlet as per Galaxy, no communication through media converter, inside media converter not powered .
- If Yes, replace media converter as per Galaxy displays, unable to connect in Venus, fiber Ethernet media converter failed . Contact Daktronics to order media converter if spare is not available. If issue remains unresolved after replacing media converter, proceed to Step 7.
Are ports 443 and 80 open on the network?
- If No, open port 443 and 80 to venus.daktronics.com for the display as per "Communication Error!" in Venus Control Suite, Network blocking communication to venus.daktronics.com. .
- If Yes or if issue does not resolve, contact Daktronics for further troubleshooting/Service Call or continue to Troubleshooting A-2826 Transition Networks converter: Ethernet fiber communication system for instruction on troubleshooting media converters.

Ethernet Wired

If you cannot physically access the display, contact Daktronics for further troubleshooting/Service Call.
Has the sign been power cycled?
- If No, power cycle display as per Unable to communicate with display, controller locked up .
- If Yes or if the issue does not resolve after power cycling, proceed to Step 3.
Confirm that display is connected to the network.
- If not, connect display to network as per Venus Control Suite is not connecting to display, Display has no Internet connection .
- If so, or if issue does not resolve, proceed to Step 4.
Are ports 443, 80 and 3001 open on the network?
- If No, open port 443, 80 and 3001 to venus.daktronics.com for the display as per "Communication Error!" in Venus Control Suite, Network blocking communication to venus.daktronics.com.
- If Yes or if issue does not resolve, proceed to Step 5.
Contact Daktronics for further troubleshooting/Service Call or proceed to Troubleshooting Galaxy: Wired Ethernet Communication for Wired Ethernet Troubleshooting.

KB ID: DD3503425

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