Unable to connect to display with Venus or webconfig, sign is playing messages

Potential Symptoms

  • Venus is not able to connect to the display.
    • If using Venus 1500 receive an "Unable to connect to the display" alert.
    • If using Venus Control Suite the dashboard shows "Communication Error" for the display.
  • Not able to connect to display using webconfig.
  • Not able to ping display IP.
  • Display is playing messages.

Environment

  • GalaxyPro
  • GS6

Cause

  • Controller communication lockup.

Resolution

  • Power cycle display.

KB ID: DD2791036


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