VFC troubleshooting guide
Topic
- Things to troubleshoot before replacing an existing VFC with a spare or a new VFC.
Environment
- Product: Vanguard
- Component: VFC (Vanguard Field Controller)
- Control System:
- For support during this process please call our technical support team at 1-800-325-8766.
- If one of the links provided in this document are unreachable, they can be found at the 2 links below.
- https://dakfiles.daktronics.com/downloads/Transportation/Firmware/
- https://www.daktronics.com/support/kb/Pages/default.aspx
Steps
- If controller is unresponsive to menu commands, turn it off for 1 minute and then back on and wait for it to bootup.
- If the controller remains unresponsive, then we recommend replacing at this time. If it boots up and you are able to access it, then continue to the next step.
- It is good practice to save the VFC logs before updating the firmware. Send them to transportationhelp@daktronics.com for review. Include your case number in the email.
- Update firmware to the latest rev on the VFC (DMP & VIP boards) & VCB board.
- How to update firmware on a VFC controller
- VFC: DMP nonresponsive after updating firmware .
- How to sync time and date on the VFC's DMP board and VIP board using the webpage interface or locally at the controller
- VFC: Adjust brightness limiters on the VIP.
- VFC: Adjust location settings on the VIP.
- VFC controlled display blank; VFCs DMP output resolution is set incorrectly.
- Click on the wrench icon in both DMP and VIP and fix any errors indicated by red text.
- VIP DNS needs to be set to 0.0.0.0 (or whatever DNS the customer desires).
- Unable to post message on display using a VFC
- If the VFC shows a connection to display error.
- DMP & VIP names need to be differnet if multiple VFC's are on the same network to prevent cross talk.
- Restore controller to factory defaults:
- How to set the VFC back to factory default settings.
- Reconfigure the VFC peripherals using contract specific information.
- How to configure a VFC controller .
- How to save and load a system backup file for a VFC
- Replace the VFC with new if the above didn’t resolve the issue.
- Log the issue on the VFC using a tag or piece of tape.
Additional VFC resources:
KB ID: 000023896
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