Player Names Not Present in XML, Hide Player Names enabled.

Potential Symptoms

  • XML shows player name entries as empty.
  • In the Dual tab, the player names under the courts look greyed out/dimmed.

Environment

  • Product Family: Sport Products
  • Product:
  • Component: DakTennis V3
  • Control System: Show Control System

Cause

  • Hide Player Names has both the Double and Single player names selected.

Resolution

  • In DakTennis, go to the Dual 1 (Competition) tab.
  • Click to deselect Doubles and Singles in the Hide Player Names section of that option bar.
    • The icons should be greyed out (as in the image below) when they are deselected.
    •  2019-01-26_14-42-04.png

KB ID: DD4632026


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