Venus 1500 v4 will not install on new Windows 10 computer; Software & OS incompatibility

Potential Symptoms

  • Venus 1500 v4 will not install on new Windows 10 computer.

Environment

  • Product Family: Sofware
  • Product: Venus 1500
  • Component: Windows 10 Operating System
  • Control System: Venus 1500 v4

Cause

  • Software version not compatible with Operating System (OS).
    • Old Venus 1500 v4 installation disk or file used to install the software.
      • Versions prior to v4.22 are not supported on Windows 10.

Resolution

KB ID: DD4311414


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