Troubleshooting Hub - Players are Online, No Content on Galaxy Display


  • Product Family: GalaxyPro, Galaxy
  • Products: GT6, GS6, GC6, GP4, GPC, AF-3500, AF-3550, AF-3700, AF-3400, AF-3200, AF-3220
  • Component: M-Bridge, DMP-8000, DMP-5000
  • Control System: Venus Control Suite (VCS)

Troubleshooting Steps

  1. Check playlist is correctly created. Refer to How do I create a playlist in Venus Control Suite?, DD3687532.
    • If the playlist is created and correct, skip ahead to Step 3.
    • If you need to create or check playlist, proceed to Step 2.
  2. Check below steps to ensure playlist is correct
  3. Check that Scheduling Mode is turned on. Refer to How do I turn on/off Schedule/Event Mode in Venus Control Suite?, DD2733857
  4. Check that Animated Content is activated.
  5. Check that hours of operation are set correctly. Refer to How to check/change Hours of Operation on display in Venus Control Suite., DD3509583.
  6. Check that the formatting of media content/web compositor content is correct. Refer to What are the supported file formats and specs for video in Venus Control Suite?, DD3185674.
  7. Ensure that you are using two or less AVI files per presentation.
  8. If the version of Venus Control Suite includes Sales, has a sale been made to the display?

KB ID: DD3508407

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