Troubleshooting Hub - Galaxy not playing desired content


  • Product Family: Galaxy, Galaxy Pro
  • Products: GT6, GS6, GC6, GP4, GPC, AF-3500, AF-3550, AF-3400, AF-3200, AF-3220
  • Component:
  • Control System: Venus Control Suite (VCS)

Troubleshooting Steps

  1. Is the display blank?
    • If Yes, proceed to Step 2.
    • If No, skip ahead to Step 4
  2. Are both sides/entire display face blank?
  3. Is there a heartbeat?
  4. Is display partially blank?
  5. Is content legible?
    • If Yes, proceed to Step 6.
    • If No, contact Daktronics for troubleshooting assistance/Service Call.
  6. Is the display red in VCS?

KB ID: DD3506159

Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.