Troubleshooting Hub - Venus Control Suite: Ethernet-Based Communication

Environment

• Product Family: Galaxy, Galaxy Pro
• Products: GS6, GC6, GP4, GP3, GPC, AF-3500, AF-3550, AF-3700, AF-3400, AF-3220, AF-3200
• Component: M-Bridge
• Control System: Venus Control Suite (VCS)

Troubleshooting Steps

1. Determine communication method used and proceed to matching communication method below.

Ethernet Radio

1. If you cannot physically access the display, contact Daktronics for further troubleshooting/Service Call.
2. Is the sign connected to the network and been power cycled?
• If No, connect to network and cycle power as per FTFU GS6 display has no communication in Venus Control Suite after plugging the display into a network, DD3317065.
• If Yes or if the issue does not resolve, proceed to Step 3.
3. Check if personal computer (PC) has Ethernet Bridge Radio (EBR) Diagnostics. Follow How to get the Ethernet Bridge Radio Diagnostic (EBRD) Utility, DD2191992 to install Diagnostics if needed.
4. Confirm that PC is direct connected to network. 
5. Open EBR Diagnostics and check if full signal is showing from PC to sign as per How to use the EBR Diagnostic Utility, DD2398524.
• If No, go to Troubleshooting Hub: How to troubleshoot the Ethernet Bridge Radio AW900xTR System, DD3071851 and begin troubleshooting the radios
• If Yes, proceed to Step 6.
6. Are ports 443 and 80 open?
• If No, open port 443 and 80 to venus.daktronics.com for display as per "Communication Error!" in Venus Control Suite, Network blocking communication to venus.daktronics.com, DD3360275.
• If ports are open and the issue is not resolved, contact Daktronics for further troubleshooting/Service Call.

Ethernet Fiber

1. If you cannot physically access the display, contact Daktronics for further troubleshooting/Service Call.
2. Has the display been power cycled?
• If No, power cycle display as per Unable to connect to display with Venus or webconfig, sign is playing messages, DD2791036.
• If Yes or if the issue does not resolve after power cycling, proceed to Step 3.
3. Has the media converter been power cycled?
• If No, cycle power to the media converter as per Galaxy display using fiber Ethernet is unable to communicate, media converter lock up, DD2471046.
• If Yes, or if issue does not resolve, proceed to Step 4.
4. Is the display connected to the network?
• If not, connect display to network as per Galaxy no communication, fiber Ethernet communication, Ethernet cable unplugged, DD3189683.
• If so, or if issue does not resolve, proceed to Step 5.
5. Are any lights lit on media converter?
• If No, proceed to Step 6.
• If Yes, contact Daktronics for further troubleshooting/Service Call or proceed to Troubleshooting A-2826 Transition Networks converter: Ethernet fiber communication system, DD2968410 for media converter troubleshooting.
6. Is the media converter plugged into a known working outlet?
• If No, plug into working outlet as per Galaxy, no communication through fiber Ethernet, inside media converter not powered, DD2897542.
• If Yes, replace media converter as per Galaxy displays, unable to connect in Venus, fiber Ethernet media converter failed, DD2955145. Contact Daktronics to order media converter if spare is not available. If issue remains unresolved after replacing media converter, proceed to Step 7.
7. Are ports 443 and 80 open on the network?
• If No, open port 443 and 80 to venus.daktronics.com for the display as per "Communication Error!" in Venus Control Suite, Network blocking communication to venus.daktronics.com, DD3360275.
• If Yes or if issue does not resolve, contact Daktronics for further troubleshooting/Service Call or continue to Troubleshooting A-2826 Transition Networks converter: Ethernet fiber communication system, DD2968410 for instruction on troubleshooting media converters.

Ethernet Wired

1. If you cannot physically access the display, contact Daktronics for further troubleshooting/Service Call.
2. Has the sign been power cycled?
• If No, power cycle display as per Unable to communicate with display, controller locked up, DD2124143.
• If Yes or if the issue does not resolve after power cycling, proceed to Step 3.
3. Confirm that display is connected to the network.
• If not, connect display to network as per Venus Control Suite is not connecting to display, Display is not getting an internet connection, DD3280947.
• If so, or if issue does not resolve, proceed to Step 4.
4. Are ports 443, 80 and 3001 open on the network?
• If No, open port 443, 80 and 3001 to venus.daktronics.com for the display as per "Communication Error!" in Venus Control Suite, Network blocking communication to venus.daktronics.com, DD3360275.
• If Yes or if issue does not resolve, proceed to Step 5.
5. Contact Daktronics for further troubleshooting/Service Call or proceed to Troubleshooting Galaxy: Wired Ethernet Communication, DD3496078 for Wired Ethernet Troubleshooting.