Unable to load player web configuration with Java 8, firmware incompatible

Potential Symptoms

  • Unable to open or load the VIP-4060 or GP3 web configuration.
  • Able to see login screen but cannot log into web configuration, but when attempting to login a Java socket error appears.
    • An error has occurred while logging in access denied ("java.net.SocketPermission""x.x.x.x:4500""connect,resolve")

Environment

  • Product: GP3, GP4, DB-4000, DB-4100, GPC
  • Component: VIP-4060, DMP-4060, DMP-8065
  • Control System: Venus Control Suite (VCS), Venus 1500 V4, Visiconn

Cause

  • The current firmware release for the player is not compatible with Java 8.

Resolution

  • None at this time.

    For Temporary Operation

    1. Ensure that Java 8 is not needed for any other programs to run.
    2. Uninstall Java 8 through the Windows Control Panel.
    3. Install Java 6 or 7, 32-bit.
    4. Ensure Java security is at Medium.
    Web Configuration page will not allow login, invalid security key

    KB ID: DD2953359


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