Unable to load player web configuration with Java 8, firmware incompatible

Symptoms

  • Unable to open or load the VIP-4060 or GP3 web configuration.
  • Able to see login screen but cannot log into web configuration, but when attempting to login a Java socket error appears.
    • An error has occurred while logging in access denied ("java.net.SocketPermission""x.x.x.x:4500""connect,resolve")

Environment

  • Product Family: Billboards, Video, Message Displays
  • Product: GP3, DB-4000
  • Component: DMP-4060, VIP-4060
  • Control System:

Cause

  • The current firmware release for the player is not compatible with Java 8.

Resolution

  • None at this time.

Work Around

  1. Ensure that Java 8 is not needed for any other programs to run.
  2. Uninstall Java 8 through the Windows Control Panel.
  3. Install Java 6 or 7, 32-bit.
  4. Ensure Java security is at Medium.

KB ID: DD2953359


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