Show Control System: Display Studio Status Error, No DMP-8000 Service

Potential Symptoms

  • Some but not all DMP-8000s listed as No DMP-8000 Service.
    • For example 20 of 23 DMP-8000s may be working successfully while only 3 are reporting No DMP-8000 Service.
  • Verified IPv6 is disabled on the DMP-8000.
  • Verified IPv6 is disabled on the Display Studio.
  • Verified with dual NICs the Dak LAN one is prioritized and set to 1 on the DMP-8000.
  • Verified with dual NICs the Dak LAN one is prioritized and set to 1 on the Display Studio.
  • Verified Windows firewalls on the VNET are off.
  • Verified Windows firewalls on the Display Studio are off.
  • Verified Antivirus firewalls are turned off.
  • Verified can access the content folder from the Display Studio machine.
  • Verified the DMP name in the DMP web interface matches the name in Display Studio. 
  • Uninstalling VNET, deleting all the VNET folders, Reinstalling a fresh copy of VNET, then reconfiguring.  Brings back Service in Display Studio, although only temporarily.

Environment

  • Product:
  • Component:
  • Control System:  Display Studio, DMP-8000

Cause

  • Unknown

Resolution

Related Resources

Show Control System: Display Studio Status Indicator
Display Studio Status Error: Red Status, DMP-8000 will play content though, Venus plugins not accurate

For Temporary Operation

  • None.

KB ID: DD4291945


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