Daktronics

All Sport Pro: How do I run Daktronics Support Utility for diagnostic logs?

Topic

  • How do I pull diagnostic logs using Daktronics Support Utility?

Environment

  • Product Family: Sports Product
  • Product: All Sport Pro
  • Components: Daktronics Support Utility
  • Control System:
The Daktronics Support Utility captures log and event files that can be used to interpret application and infrastructure performance.  This tool is intended to be used in support situations.

Steps

  1. Find the utility
    1. Daktronics Support Utility is installed with All Sport Pro; to access it, navigate to C:\Program Files\Daktronics\All Sport\Support from the system's server computer.
  2. Left-click to launch DaktronicsSupportUtility.exe. The pop-up below will appear
    • ASPDSU.png
  3. Left-click on the Zip Log Files button to generate zip file.
  4. Save zip file to folder.
Related Resources for the Daktronics Support Utility
How do I run Daktronics Support Utility for Venus Control Suite or Show Control?
How do I run Daktronics Support Utility for Vanguard?

    KB ID: DD4286377

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