Daktronics

Daktronics Support Utility: How do gather log files for Venus Control Suite or Show Control?

Topic

  • How do I gather logs from a locally hosted Venus Control Suite VCS server machine?
  • How do I gather logs from Show Control/ Display Studio?

Environment

  • Product: Venus Control Suite VCS, Display Studio
  • Components: Daktronics Support Utility
  • Control System: Venus Control Suite Local
The Daktronics Support Utility captures log and event files that can be used to interpret application and infrastructure performance.  This tool is intended to be used in support situations. 

Steps

  1. Find the the utility:
    1. On the Venus Control Suite server machine, launch Daktronics Support Utility by going to Start -> Daktronics -> Daktronics Support Utility.
    2. If using Display Studio, the utility can be launched from -> C:\Program Files (x86)\Daktronics\Display Studio
  2. Left-click to launch DaktronicsSupportUtility.exe. The pop-up below will appear
    • ASPDSU.png
  3. Left-click on the Zip Log Files button to generate zip file.
  4. Save zip file to folder.
Related Resources for the Daktronics Support Utility
How do I run Daktronics Support Utility for All Sport Pro?
How do I run Daktronics Support Utility for Vanguard?

 

KB ID: DD3801754

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