Unable to access a Sierra Wireless modem's interface using SSL or HTTPS, modem firmware outdated
Potential Symptoms
- When trying to use SSL (HTTPS) to access a Sierra Wireless modem's configuration page, receiving one of the following errors:
- Internet Explorer: This page can't be displayed. Turn on TLS 1.0, and TLS 1.2 in Advanced Settings and try connecting to address again.
- Chrome: This Site can't provide a secure connection. Address uses an unsupported protocol.
- Firefox: Secure Connection Failed. An error occurred during a connection to address. Cannot communicate securely with peer
Environment
- Product: Billboard, Galaxy, GS6, DB-4200, DB-5000
- Component: Sierra Wireless Modem with ALEOS 4.3.5 or earlier firmware
- Control System: DMP-8000, DMP-5050
Cause
- Firmware and SSL security outdated.
Resolution
- Update the modem firmware to the current version by following How to update firmware on a Sierra Wireless modem, DD3643150.
- Two options exist to connect to the modem and get the firmware updated:
- Use HTTP to connect to the modem's web configuration page to update the firmware.
- Refer to the modem's user manual for steps on accessing the web configuration page.
- For steps on accessing the web configuration, please contact Daktronics Technical Support at 1-800-325-8766 or via My Support.
- Temporally enable the needed SSL and TLS certificates to enable SSL connection.
- In Internet Explorer, go to Tools, and select Internet Options.
- Select the Advanced tab and scroll to the bottom of the list.
- Make note of the currently check boxes next to the SSL and TLS options.
- Check all of the boxes next to SSL and TLS and click Apply.
- Refresh the connection to the modem, it should now let you through.
- After the firmware is updated, be sure to go back into your Internet Options and undo any changes you made.
- Use HTTP to connect to the modem's web configuration page to update the firmware.
- Two options exist to connect to the modem and get the firmware updated:
KB ID: 000011506
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