Why am I not getting the Overwrite Messages prompt when publishing to display in Venus 1500 V4?
Potential Symptoms
- The Overwrite Messages Prompt is not popping up when I publish to display.
Environment
- Venus 1500 V4
Cause
There are multiple causes for this issue:
- The Overwrite Messages prompt has been disabled per How do I enable or disable automatic publish presentation overwrite option?, DD2554305.
- A memory cleanup was performed per How do I clear the display memory in Venus 1500 v4?, DD2078733.
- The display lost power or was rebooted.
Resolution
- Enable the Overwrite Messages prompts per How do I enable or disable automatic publish presentation overwrite option?, DD2554305.
- If the display memory was cleared, then republish to display per How to add or remove a message / presentation or a playlist to or from a display in Venus 1500 V4?, DD2093330.
- If the display was turned off and turned on, then make sure you are connected to the display and republish to display per How to add or remove a message / presentation or a playlist to or from a display in Venus 1500 V4?, DD2093330.
- The first time you publish to display after performing any of the above resolutions you will not see the Overwrite Prompt as there is nothing to overwrite, but after that you will see it each time you publish as there will already be content running on the display.
KB ID: DD3196330
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