Daktronics

Receive an error 'Object reference not set to an instance of an object' when trying to auto detect a display.

Potential Symptoms

  • Receive an error when trying to auto detect a display:
    • Object reference not set to an instance of an object.
    • DD2494131 1.jpg         

Environment

  • Product Family: Software
  • Product: Galaxy
  • Component: Daktronics Fusion
  • Control System: Venus 1500 v4.18 

Cause

  • The Daktronics Fusion Service cannot start properly due to the computer name. The Fusion Service cannot start if a computer name starts with a Dash - in front of it. For example the computer name is -PC, the computer name would need to be PC or can be Desktop-PC. A Dash - can be in the name, it just cannot start with a Dash.

Resolution

  • Step 1: Check Computer Name and Change the computer name to where it does not start with a dash.
    WARNING: Changing a computer name may cause failure in other software programs. Please consult with your IT Department or Software Manufacturers before proceeding. Check Microsoft's website for instructions for the following: 
  • Step 2: Update Venus 1500 v4.18 or greater to the latest version.
    1. Follow How do I update or download Venus 1500 v4 software? DD1993540 on how to download the latest Venus 1500 and install.
    2. Restart the computer.
  • Step 3: Repair Daktronics Fusion.
    1. Go to Windows Start Menu -> Control Panel -> Add or Remove Programs or Programs and Features.
    2. Locate the following applications: 
      • Daktronics Fusion
    3. Select and highlight Daktronics Fusion and click Repair.
    4. Allow repair of Daktronics Fusion to complete.
      • Computer restart is not required.

Please Note: May also see other systems listed in Article Receiving error 'User not found', Unable to Enable or Disable user security or getting username and password prompt when launching Content Studio DD2455298.

KB ID: DD2494131

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.