When trying to create new display in Venus 1500 v4.18 receive error 'User Not Found', not able to enable/disable user security or prompt for username and password when launching Content Studio

Potential Symptoms

When creating a display in Venus 1500 v4.18 receive error 'User not found' or 'Access is denied.'

Unable to Disable or Enable User Security in Venus 1500 v4.18

User Security feature is grayed out.
Unable to select User Security.

Receive a Username and Password Prompt when trying to launch Content Studio from the Create or Edit button from Venus 1500.

Prompting for a Content Studio Login.

Receiving prompt for a password when auto detecting the display. No Password is on the display.
Receive an error when trying to auto detect a display:

Object reference not set to an instance of an object.

Environment

Venus 1500 v4.18.1 or Greater
Windows XP, Vista, 7 or 8

Cause

The Daktronics Fusion Service is not started properly.

Resolution

Step 1: Restart the SQL Server (NUCLEUS), Daktronics Fusion and Daktronics Nucleus Server.

Follow How do I manually start/restart or stop the Daktronics Fusion Server?, DD2236444 on how to restart the Services.
Make sure to stop and start services in the listed order of SQL Server (NUCLEUS), Daktronics Fusion and Daktronics Nucleus.

Step 2: Update to Venus 1500 v4.20.4 or Greater.

Follow How do I update or download Venus 1500 v4 software?, DD1993540.

Step 3: If Step 1 and 2 did not resolve issue, verify if the computer is using AVG Free 9.x.xxx and has Surf Shield active.

Check to see in Windows Start Menu -> Programs or All Programs and see if AVG Free is installed.

If Yes, launch and proceed.
If No, proceed to Step 3.

Check to see if Surf Shield is Active or On.

If Yes, turn Surf Shield Off or Disable.
If no, proceed to Step 3.

Restart SQL Server (NUCLEUS), Daktronics Fusion and Daktronics Nucleus Server.

Follow How do I manually start/restart or stop the Daktronics Fusion Server?, DD2236444.

Step 4: Check the Daktronics Fusion Logs in Event Viewer and Search any errors in the Knowledge Base.

Go to Windows Start Menu -> Control Panel -> Administrative Tools -> Event Viewer.
From the Event Viewer, go to Applications and Services Logs -> Daktronics.
Double-click any event error and view the logs, research errors in logs within the Knowledge base for further troubleshooting.

If the above steps do not resolve the issue, please contact Daktronics Technical Support to further troubleshoot.

KB ID: DD2455298

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

Read the Full Disclaimer

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.