Venus 1500: Missing pieces of content on display, but previews correctly in the Venus 1500 software

Potential Symptoms

  •  Missing pieces of content on display, but previews in software correctly.   
    • Example: Message plays on display with text, but no graphic.
    • Example: Message plays on display with graphic, but no text.

Environment

  • Venus 1500 v3
  • Venus 1500 v4
  • Message Center   

 

Cause

  • The display has multiple deleted items stored in its memory it needs to be cleaned up.
    • Likely one of the files became corrupt.   

Resolution

KB ID: DD2269082


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