How do I troubleshoot Panasonic webcam issues?

• Troubleshoot Panasonic webcam issues
• Troubleshoot "No Video" web cam issues

• Product:
• Component: Panasonic webcam, Axis video server
• Control System:

Attempt to view the webcam to determine if issue is with the video server or the webcam (reference the WV-CP280 / CP284 camera manual if needed).

• If webcam loads but get No Video the issue is between the video server and the camera.
• If webcam loads but image is distorted issue is likely a loose video or power cable connection.
• If webcam page does not load issue is in the video server itself or the network (e.g. check that the IP address has not changed).

Remote troubleshooting procedure

1. Verify that the correct port is being viewed.
   1. From the live view screen, click the drop down underneath the Source header.
   2. Select Quad Stream.
      • If video is displayed in a quarter of the screen click on it to determine which video feed it is and then reconfigure the video server to use that feed as its Default Live View Video source (this is under the Layout portion of the Live View Config heading within the Axis setup).
      • If window remains blank will need onsite service to troubleshoot the connections between the video server and the webcam, consider sending BNC and webcam power cables applicable for the site.

Distorted Video

1. Log into the IBootBar, if available, and power cycle the Axis video server and the webcam power.
2. If there is no change then onsite service will be needed to troubleshoot the connections between the video server and the webcam, consider sending BNC and webcam power cables applicable for the site.

1. Log into computer onsite.
   • If there is not a computer onsite check the iBoot to see if the video server is on it and cycle power to it.
     • If unable to power cycle the video server or if power cycling does not resolve the issue will need onsite service to further troubleshoot (see step 4 below).
2. Open the Axis IP Utility.
   • Start > programs > Daktronics > Utilities > Helper Apps > Axis Camera > IpUtility.
     • This can be downloaded from Dakfiles if not installed on the computer already.
3. Click the refresh arrows to search for the video server.
   • If server is found verify you can view the webcam through the computer.
     • If able to view webcam through computer but not externally verify that IP settings are correct on the video server and if those are correct verify the forwarding rules are setup correctly on the router).
   • If unable to detect video server through computer attempt to iBoot it if possible and then try detecting it again.
4. If unable to connect to the video server locally through the computer, onsite service will be needed to further troubleshoot, consider sending a replacement video server and cat 5 cable long enough to reach from video server to networking equipment in the enclosure.

On Site Troubleshooting procedure

1. Verify the cables for power and video are intact and secure between the webcam and the video server/ webcam transformer.
   • For DB - 1000 and early DB - 2000 displays the transformer and video server will be inside the sign and pass through the back of the display.
   • For DB - 3000 and DB - 4000 displays the transformer and video server will be inside the remote enclosure and pass through the bottom of it.
2. Verify the webcam is getting the correct power: How to verify correct power for a Panasonic web camera, DD2282570.
3. Set the video stream to quad stream to view all 4 ports. Move the signal cable to a new port to see if it is viewable.
4. If no issue is found temporarily run a new video cable and power cable to the webcam one at a time to determine which has failed, once failed part is found properly install the replacement.

1. Verify the cable for video is intact and secure between the webcam and the video server.
   • For DB - 1000 and early DB - 2000 displays the transformer and video server will be inside the sign and pass through the back of the display.
   • For DB - 3000 and DB - 4000 displays the transformer and video server will be inside the remote enclosure and pass through the bottom of it.
2. Manipulate the cable at each connection point while watching webcam to determine where failure point is and replace as necessary.

1. Check the Axis video server to ensure it is getting power and a network link.
2. If not getting power verify it has power going into it.
   • If power going in is correct but will not turn on will need to be replaced.
3. If not getting a network link, power cycle and see if link returns. Unable to view or detect Axis video server. DD2581387
   • If network link does not return verify the network cable is seated properly on the video server as well as at the switch in the enclosure.
   • If no issues are found with the network cable connections try plugging the video server into a known working port on the switch.
   • If still not getting a network link temporarily run a new cable to the video server to determine if the one in place is bad.
     • If cable is found bad properly install the replacement.
4. If not getting a network link with a known working port and a different network cable replace the video server.