Daktronics

Sign starts to play content and then resets; Corrupt files

Potential Symptoms

  • Display keeps rebooting, content may not even play.
  • Content may begin to play but then sign goes blank and boot sequence is displayed again.

Environment

  • Product Family: Message Displays
  • Product: Galaxy
  • Component: Controller memory
  • Control System: Venus 1500 v3 or v4

Cause

  • Display controller has corrupt files on it.
    • Display may have received a power disturbance such as a power surge.

Resolution

  1. If able to connect to the controller/display, Perform a Clear Display Memory/Reset Display function in the Venus 1500 software.
  2. Resend content.
  3. If unable to connect to the controller/display, power cycle the display, attempt to connect and Clear Display Memory/Reset Display.
  4. Resend content.

KB ID: DD2136108

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