Galaxy: Able to connect to message center; messages are being sent but not displaying.
Potential Symptoms
- Messages will not go to Running Messages / Presentations when sent from Available Messages or Stored Messages / Presentations in Venus 1500 v3 or V4
- Display is blank, but heartbeat is showing in bottom right hand corner.
- Unable to update the messages but able to get status in Venus 1500.
- There are no messages listed in Running Messages / Presentations.
- When one tries to send a message to running, it looks like the data is transferring but it does not show up in running messages.
- There are a lot of files / messages listed in Stored Messages / Presentations.
- Venus 1500 software crashes when trying to connect to display for the first time after software is opened.
- Able to connect to display after clearing the display memory, but Venus 1500 software will crash when trying to publish to display.
- Some messages may get published but other get stuck in stored messages/presentations.
Environment
- Product Family: Message Displays
- Product: Galaxy, Galaxy Pro
- AF-3150, AF-3160, AF-3165, AF-3180, AF-3190, AF-3197, AF-3200, AF-3220, AF-3400, AF3500, AF-3550, GP4
- Component: M2 Controller, M3 Controller
- Control System: Venus 1500 V3, Venus 1500 V4
Cause
- Corrupt message file either on computer or controller.
Resolution
- Clear the display memory.
- How do I clear the display memory in Venus 1500 V3?, DD2178156.
- How do I clear the display memory in Venus 1500 v4?, DD2078733.
- Run a memory clean up.
- How to clear used space, perform a memory cleanup, or defragment a Galaxy display using Venus 1500 v3?, DD2024957.
- How to perform a memory cleanup or defrag of the display memory using V4?, DD3002301.
- Locate corrupted message by running each message individually.
- Have end user observe the publish for each presentation until the corrupt message is found or the problem initially experienced occurs on the running message.
- Delete this file/presentation.
- Run the rest of the presentations to ensure no other corruptions.
- Send messages to display and verify they are showing on the sign.
KB ID: DD2104492
DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.
DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.
The above disclaimer applies to any property damage, equipment failure, liability, infringement, or personal injury claim arising out of or in any way related to your use or application of the content, whether such claim is for breach of contract, tort, negligence or any other cause of action.