Diagnostic Event: Not Receiving Video - VLink or VIP
Potential Symptoms
- "Not Receiving Video" alert on either the VLink or VIP.
- The processor detects that the video format being received is "0x0x0" even if it is locked and active.
- Display may appear blank via webcam.
Diagnostic Event(s)
- Not Receiving Video alert on either the VLink or VIP.
Environment
- Product: DB-1000 - DB-4xxx billboard, Billboard/OoH, AF-2014
- Component: VLink or VIP-4060
- Control System: Venus Control Suite (VCS), System Health, IDM, VLink or Vip-4060
Cause
Scenario 2: The processor detects that the video format being received is "0x0x0".
Resolution
Remote Troubleshooting Steps
- Contact Daktronics for assistance.
Onsite Troubleshooting Steps
- Verify that computer is receiving proper power.
- If enclosure has a monitor check for any error messages to determine if onsite computer is still usable.
- If onsite is still usable reference Player PC will not detect the controller as a valid monitor, Digital Display missing in the Intel Graphics Properties to ensure there is not an EDID issue.
- If display adapters show an error in device manager reference VNet or Scala 2RU 1/2 rack computer, no digital display option present, Unable to detect secondary monitor, issue still present after restarting computer
- Install replacement computer if necessary.
Related Resources
Diagnostic Event: No Video Frame Locked
Diagnostic Event: No Video, Display blank, power cycle the player.
Diagnostic Event: No Video Frame Locked
Diagnostic Event: No Video, Display blank, power cycle the player.
KB ID: DD1978852
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