Diagnostic Event: Not Receiving Video - VLink or VIP

Potential Symptoms

  • "Not Receiving Video" alert on either the VLink or VIP.
  • The processor detects that the video format being received is "0x0x0" even if it is locked and active.
  • Display may appear blank via webcam.

Diagnostic Event(s)

  • Not Receiving Video alert on either the VLink or VIP.
 

Environment

  • Product: DB-1000 - DB-4xxx billboard, Billboard/OoH, AF-2014
  • Component:  VLink or VIP-4060
  • Control System: Venus Control Suite (VCS), System Health, IDM, VLink or Vip-4060

Cause

Scenario 1:     The processor detects that there is no input video signal connected.
Scenario 2:     The processor detects that the video format being received is "0x0x0".

Resolution

Remote Troubleshooting Steps

  • Contact Daktronics for assistance.

Onsite Troubleshooting Steps

  1. Verify that computer is receiving proper power.
  2. If enclosure has a monitor check for any error messages to determine if onsite computer is still usable.
  3. Install replacement computer if necessary.

Related Resources 

Diagnostic Event: No Content or No Content After Sunrise - VLink, VIP, or VNet
Diagnostic Event: No Video Frame Locked
Diagnostic Event: No Video, Display blank, power cycle the player.

KB ID: DD1978852


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