Daktronics

Diagnostic Event: No Content or No Content After Sunrise - VLink, VIP, or VNet

Potential Symptoms

  • Display may appear blank via webcam.

Diagnostic Events

  • No Content After Sunrise diagnostics alert on VLink, VIP, or VNet.
  • No Content diagnostics alert on VLink, VIP, or VNet.
 

Environment

  • Product: System Health, IDM
  • Component: DB-1000 - DB-4xxx billboard, AF-2014 billboard
  • Control System: Venus Control Suite

Cause

  • Computer not outputting content to the controller.
  • Content is scheduled with expiration dates. This event is created when the currently playing content expires and the DMP-8000 detects that it has no content scheduled to play, causing it to increment its counter.

Remote Troubleshooting Steps

  • Contact Daktronics for assistance.
  • If a scheduling error has occurred, the content manager should assist with the correction of that schedule.

Onsite Troubleshooting Steps

  1. Verify that computer is receiving proper power.
  2. Verify that the computer is properly connected to the controller.
  3. If enclosure has a monitor check for any error messages to determine if onsite computer is still usable.
  4. Install replacement computer if necessary.

Related Resources

Diagnostics: Not Receiving Video - VLink or VIP

Diagnostics: No Video Frame Locked
Diagnostics: No Video, Display blank, power cycle the player.

KB ID: DD2241513

DISCLAIMER: Use of this content may void the equipment warranty, please read the disclaimer prior to performing any service of the equipment.

DAKTRONICS DOES NOT PROMISE THAT THE CONTENT PROVIDED HEREIN IS ERROR-FREE OR THAT ANY DEFECTS WILL BE CORRECTED, OR THAT YOUR USE OF THE CONTENT WILL PROVIDE SPECIFIC RESULTS. THE CONTENT IS DELIVERED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. ALL INFORMATION PROVIDED IN THIS ARTICLE IS SUBJECT TO CHANGE WITHOUT NOTICE. DAKTRONICS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF ACCURACY, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DAKTRONICS DISCLAIMS ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS AND CONDUCT OF YOU OR ANY THIRD PARTIES IN CONNECTION WITH OR RELATED TO YOUR USE OF THE CONTENT. ADJUSTMENT, REPAIR, OR SERVICE OF THE EQUIPMENT BY ANYONE OTHER THAN DAKTRONICS OR ITS AUTHORIZED REPAIR AGENTS MAY VOID THE EQUIPMENT WARRANTY. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE CONTENT AND ANY LINKED CONTENT. YOUR SOLE REMEDY AGAINST DAKTRONICS FOR DISSATISFACTION WITH THE CONTENT IS TO STOP USING THE CONTENT. THIS LIMITATION OF RELIEF IS A PART OF THE BARGAIN BETWEEN THE PARTIES.

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