DMP: How do I update the controller firmware?

Topic

  • How do I update DMP controller firmware through Venus Control Suite?
  • How do I update DMP controller firmware through the HTML Configuration UI?
  • How do I backup my DMP system settings?

Environment

  • Product: DMP-8000 Series and DMP-50XX
  • Components: DMP-8000, DMP-5000 from versions 7.28 or later
  • Control System: 

Steps

How to update DMP firmware through Venus Control Suite

This process can take up to 20 minutes to complete. While updating there will be a banner in the display settings saying the update is in process. This banner will not update unless the page is refreshed. 

  1. Log into Venus Control Suite. See Venus Accounts: How do I log in to Venus Control Suite?
  2. While on the Launchpad, Click on Displays under "My Apps"
  3. Click on the display that you want to update
  4. Click the Devices tab
  5. Then you should see the DMP under "Devices"
    1. It will let you know if there is an update available as seen below
      2. Note the current version of the DMP.
    2. Click on Update Available then a window will pop up on the right side of your screen. Click on Update.
  6. While updating there will be a banner in the display settings saying the update is in process. This banner will not update unless the page is refreshed. 
    1. Note: Again this can take up to 20 minutes to update.
  7. Once the update is done, verify that the version has changed from what was noted in the earlier steps. That will confirm that the firmware has updated.

Updating individually through the DMP interface

  1. Backup the system files.
    1. Log into the HTML Configuration UI.
    2. Click in the upper-left corner of the screen to expand the main menu panel. 
    3. Locate and click System Backup and then Create System Backup to save the current configuration.  
       system backup 3.png                                                                                                                                                 

  2. Identify the firmware file for the DMP.

    • DMP-5000

      1. Locate the current firmware version being used on the DMP as shown on the Firmware dashboard tile below to determine what update version is needed.
        • In this example we are using 8.xxx.x.x firmware and would need the latest version of 8.xxx.x.x available. If the version begins with a 9 you would use the latest version of 9.xxx.x.x available, and if the version begins with a 10 you would use the latest available version of 10.xxx.x.x

    • DMP-8000

      • Locate the operating system being used on the DMP as shown on the Firmware dashboard tile below to determine what update version is needed.

          •  

        • Windows Embedded - DMP-8000 Version 9
        • Windows 10 - DMP-8000 Version 10
  3. Download the latest firmware file for the DMP.
  4. Upload the firmware.

    1. Click the Firmware tile on the DMP dashboard.

    2. Click Update Firmware and in the window that opens, browse to the location that the firmware file was saved.
      dmp firmware tile2.png

    3.  Select the firmware file and click Open to start the update. 

    4. Follow any onscreen prompts to finish the update.  

    5. Clear the cache on the web browser being used to log into the DMP after the update is complete to be sure all new options appear in the Web Interface.                                                                      

Related Resources

How to update VNet software or DMP-8000 firmware remotely?
Control Systems: How do I get help upgrading my system?

How to Update/Configure VNet to 6.x and above (7.x, 8.x)

KB ID: 000003770

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