Can't schedule content by date or time, Schedule is in continuous mode

Potential Symptoms

  • Schedule has all messages in a single combined playlist rather than in individually scheduled playlists.
  • Schedule tab used to look like a calendar but now has a single list.
  • After updating my Venus software, I am no longer able to set up to play a message or presentation by time of day or day of the week but only have option to play all the time.
  • After switching computers, the Venus 1500 V4 playlist schedule is not showing up correctly or appears different than you are used to seeing.
  • Recently changed computers and now I can't find where to schedule my content to run on specified days.
  • After changing computers and importing old database, the sign seems to be running ALL content rather than by the schedule that was originally set up.
  • Unable to schedule specific messages for specific dates.
  • Unable to day part content.
  • Where is my calendar view or where did it go?
  • Venus 1500 v4, Can't schedule messages for certain times.
  • "View" dropdown button is missing.

Environment

  • Product Family: Software
  • Product: Venus 1500 V4
  • Component: Scheduling mode
  • Control System:

Cause

  • Schedule view is set to continuous mode scheduling.
    • May occur when transferring the database or retrieving schedule from the display if Venus was in Continuous Mode rather than Scheduled Mode. When Scheduled Mode playlists are introduced to a Continuous Mode environment it combines all playlists into a single Continuous playlist.
  • Note: Venus 1500 V4 installs by default to Continuous Mode scheduling upon setup.

Resolution

  1. Switch to Scheduled Mode by following How do I switch between Continuous Mode and Schedule Mode in Venus 1500 v4? DD1996807.
  2. Reload the database if needed. If you need help with this step, follow the appropriate article listed below:

For Temporary Operation

  1. Switch to Scheduled Mode by following How do I switch between Continuous Mode and Schedule Mode in Venus 1500 v4? DD1996807.
  2. Recreate playlists by following How to add or remove a message / presentation or a playlist to or from a display in Venus 1500 v4? DD2093330.

KB ID: DD1998182


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