Software will not launch from the desktop shortcut; Shortcut compatibility mode issue

Potential Symptoms

  • Venus 1500 V4 does not attempt to load or error out from the desktop shortcut.
  • Venus will open from C:/Program Files (x86)/Daktronics/Venus 1500 V4/Venus1500.exe.
    • Venus desktop shortcut Target is pointing towards the correct file path.

Environment

  • Product Family: Software
  • Product: Venus 1500 V4, Message Displays
  • Component:
  • Control System: Venus 1500 V4, Windows 7

Cause

  • Venus desktop shortcut compatibility mode issue with Windows 7.

Resolution

  • Verify the Venus desktop shortcut is pointing towards the correct file path.
    • Right click on the Venus desktop shortcut and select Properties.
    • Click on the Shortcut tab under Venus 1500 Properties and verify Target has the correct file path.
  • Recreate the Venus desktop shortcut to run in compatibility mode with Windows 7.
    • Right click on the Venus desktop shortcut and select Properties.
    • Click on the Compatibility tab under Venus 1500 Properties and check the box for run this program in compatibility mode for Windows 7 under Compatibility mode.

KB ID: DD4642539


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.