Receive Error: "This video could not be opened due to a missing codec or the codec was not properly installed.", Codec missing or not properly installed.

Potential Symptoms

  • "This video could not be opened due to a missing codec or the codec was not properly installed."
  • Display Studio v2.18 and Content Studio V2
  • Attempting to insert media file (.Mp4, .AVI, .PSD, Etc.) into Content Studio presentation generates error shown above.

Environment

  • Product Family: Control System
  • Product: Show Control System, Content Studio
  • Component: 
  • Control System:

Cause

  • Codec missing or not properly installed.

Resolution

KB ID: DD4625234


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