Opening Content Studio shows Server Login box with Nucleus and Venus Server, Venus shows red X

Potential Symptoms

  • Opening Content Studio shows Server Login box with Nucleus and Venus Server, Venus shows red X.

Environment

  • Product Family: Show Control 
  • Product:  Display Studio 
  • Component: Content Studio 
  • Control System:

Cause

  • Content Studio was updated to V2 via updating Displays studio to 2.18 or newer.

Resolution

  1. If Venus Control Suite is available Click on Venus Server Name dialog box will open to enter VCS address and credentials.
  2. VCS is on system uncheck box next to Venus Server.
    2020-01-24_15-57-20.png
    1. When updating to 2.18 or newer this option is available under Content studio options, Plugins. 

KB ID: DD4613462


Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.