SportApp Template Components Missing, Codec Not Installed

Note: For software updates and creative content subscriptions, please log in to your AJT service portal

Potential Symptoms

  • When playing an insert graphic, some of the components, such as the background, are missing.Missing Background.jpg


  • Product Family: Software and Controllers
  • Product: Live Book, SportApp
  • Components: 
  • Control System: AJT Systems a Division of Daktronics


  • Required codec is not installed.


  1. Verify the latest version of SportApp and the latest network package are downloaded and installed.

  2. Download and install the codec from the dashboard.Missing Codec.jpg

  3. When downloading network packages from the dashboard, be sure to download all assets that go with it.

  4. After installing, close and reopen the sport app and verify the missing components are now showing.Fixed Background.jpg

KB ID: DD4588988

Fill out my online form.
DISCLAIMER: Use of this content may void the equipment warranty, please read this DISCLAIMER prior to performing any service of the equipment.