DMP and VIP offline in Venus Control Suite; Ethernet not connected

Potential Symptoms

  •    Both DMP and VIP are offline in Venus Control Suite.
  •    Sierra Wireless modem is showing Ethernet disconnected.

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component: Sierra Wireless RV-50
  • Control System:

Cause

  • Ethernet cable is not connected to quick connect or modem.

Resolution

  • Connect Cat-5 cable to either quick connect or modem.

KB ID: DD4292869


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