Temperature is showing as DC on sign; DMP lock up

Potential Symptoms

  • Temperature reading is showing up as DC on the sign.
  • DMP and VIP web config both show the temp sensor peripheral status as Disconnected.

Environment

  • Product Family: Message Displays
  • Product: GS6
  • Component: DMP-5000
  • Control System: Venus Control Suite (VCS)

Cause

  • Unknown, DMP lockup.

Resolution

  • Reboot the display by resetting from VCS, DMP web configuration page, or by shutting off the circuit breaker to power cycle it (make sure to leave off for 45+ seconds before turning back on).

KB ID: DD4288241


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