Venus 1500 wont open, getting stuck at Nucleus services loaded, McAfee

Potential Symptoms

  • Venus 1500 wont open, getting stuck at Nucleus service.
  • Getting socket errors and proxy errors in Event viewer.

Environment

  • Product Family: Software
  • Product:
  • Component: McAfee AntiVirus
  • Control System: Venus 1500, Display studio

Cause

  • McAfee AntiVirus is blocking services.

Resolution

  • Enable Adaptive mode in the firewall under tuning, open Venus 1500, close Venus 1500, disable Adaptive mode.

KB ID: DD4287205


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