DMP-8000 continues to show paused content after blanking zone

Potential Symptoms

  • DMP-8000 continues to show content after zone is blanked
  • Display Studio monitor wall shows no content playing in zone but content is shown on the display

Environment

  • Product Family: Software
  • Product: Control
  • Component: DMP-8000
  • Control System: 8000

Cause

  • DMP-8000 zone is paused and then blanked, the content will continue to show even though the zone lists no content playing.
  • Bug introduced with v8.30 of DMP-8000 software

Resolution

  • Update to v8.33.0.43 or higher.

For Temporary Operation

  • Play and then blank zone without pausing content.

KB ID: DD4283560


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