Corrupt message causing mod outages on display

Potential Symptoms

  • Blank mods on display after adding a message.
  • Removing corrupt message and power cycle changes the location of the outages.


  • Product Family: Message Displays, Billboards
  • Product: GS6
  • Component: DMP-5000
  • Control System: Venus Control Suite


  • Corrupt message was sent to the display.


  1. Remove the corrupt message/playlist from the schedule.
  2. Delete all content off the display from the DMP.
  3. Power cycle the display.

KB ID: DD4274312

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