Corrupt message causing mod outages on display

Potential Symptoms

  • Blank mods on display after adding a message.
  • Removing corrupt message and power cycle changes the location of the outages.

Environment

  • Product Family: Message Displays, Billboards
  • Product: GS6
  • Component: DMP-5000
  • Control System: Venus Control Suite

Cause

  • Corrupt message was sent to the display.

Resolution

  1. Remove the corrupt message/playlist from the schedule.
  2. Delete all content off the display from the DMP.
  3. Power cycle the display.

KB ID: DD4274312


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