Venus Control Suite Webcam thumbnail will load initial image but not rotate, Using an unsupported browser

Potential Symptoms

  • Webcam thumbnail within Venus page will load initial image, but will not rotate.
  • While on the login screen to you may see the following:


  • Product Family: Billboard
  • Product: DB-4200
  • Component: Mobotix Webcam
  • Control System: Venus Control Suite, Internet Explorer


  • Browser used to access and view the webcam at is not a supported browser.


KB ID: DD4266894

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