When saving a message using web compositor in Venus Control Suite I get an error "Error Saving Presentation"; Unsupported web browser.

Potential Symptoms

  • When saving a message using web compositor in Venus Control Suite I get an error "Error Saving Presentation".
  • Full error:
    • One or more media elements do not have a source.
    • Each media element must have a source. Please verify each media element has a source other than none.

vcserror.png

  • May also see the following error:
    • Media no longer available
    • Media added to this presentation may have been deleted.
    • Please check the source of each media element and try again.

MediaNoLonger.jpg

 

Environment

  • Product Family: Software
  • Product: Galaxy, Galaxy Pro, Billboards
  • Component: Internet Explorer web browser
  • Control System: Venus Control Suite (VCS)

Cause

  • Issue occurs in Internet Explorer which is not a supported web browser for Venus Control Suite.

Resolution

KB ID: DD4232200


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