No communications to one side of a Primary/Primary setup, Sign configuration is missing in Venus

Potential Symptoms

  • Able to communicate with one side of a primary/primary setup, but not able to communicate to the other.
  • Scheduled content successfully publishes to one display and not the other.
  • Only one sign is configured in Venus, and other sign is completely missing.

Environment

  • Product Family: Software, Message Displays
  • Product: Galaxy: AF-3010, AF-3020, AF-3150, AF-3200, AF-3220, AF-3400, AF-3500, AF-3550, AF-3700 
  • Component:
  • Control System: Venus V3, Venus V4

Cause

  • Sign configuration was deleted or not added back after new Venus install.

Resolution

  •    Configure sign back into Venus.

KB ID: DD4211892


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