VIP-4400/4500 output freezing on first frame; wrong Viewable Area settings

Potential Symptoms

  • Content shows on display but is frozen on a single frame.
  • Resetting VIP changes the frame but stays frozen on the new frame.
  • Web monitor shows input refreshing content correctly but output stays on frozen frame.


  • Product Family: Control System, Video
  • Product: DVX, DVN
  • Component:
  • Control System: V7000


  • Vlink viewable area is too large for incoming signal.
    • Ex: 720x1280 input set to a VA of 900x1445.
    • "Top" and "Left" settings can cause concern as well even if height and width are correct.


  • Set VA to match incoming video signal.
    • Incoming signal can be found in Vlink status.

KB ID: DD4211749

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