Communication issues to price sign using FLXR radios; Antenna cable stressed

Potential Symptoms

  • Price sign/s have issues with making price and/or configuration changes or synching the remote to the host driver.
    • Issue may be recurrent.

Environment

  • Product Family: Digit and Price Displays
  • Product: FL-3000, FL-4500
  • Component: Antenna cable
  • Control System: FLXR3 radios

Cause

  • Stress on antenna cable or antenna wire.
    • Cable is pinched in cabinet between components or in door.
    • Cable is turned such that there is an extreme angle (such as 90 degrees).
    • Cable is twisted.

Pinched antenna cable.jpg

Resolution

  1. Move or manipulate cable so it is no longer being stressed.
    • If client radio is in a canopy sign structure, move the client radio enclosure down 2-3 inches so when the door is closed the antenna cable has proper clearance and does not get pinched/smashed.
  2. Replace any damaged antenna cable.

KB ID: DD4177481


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